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New Contributor
louislotr
New Contributor
July 2, 2026
Question

roaming add on not working Switzerland

  • July 2, 2026
  • 3 replies
  • 19 views

I purchased a data roaming add on for my son's trip to Switzerland. He hasn't been able to use it. Any ideas what is wrong?

3 replies

Hosai W
iD Mobile Employee
Hosai W
iD Mobile Employee
July 3, 2026

Hi ​@louislotr 

Thank you for getting in touch with us, please accept my apologies for any inconvenience caused to you in relation to the roaming issues,

Please ensure that the network the plan should be connected to is one of the following. sunrise, Salt or Swisscom.

Thanks,
Hosai

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New Contributor
louislotrAuthor
New Contributor
July 3, 2026

We are unsure to change the network settings as the option to do so it's 'greyed out' for some unknown reason. We tried resetting network settings but now that is greyed out also. 

 

Gemma M
iD Mobile Employee
Gemma M
iD Mobile Employee
July 3, 2026

Hi ​@louislotr,

 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

 

We'll speak to you there.

 

Thanks,

 

Gemma M

The iD Mobile Social Media Team

 

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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