Roaming Beyond USA not working

Hi ​@jaymann999,

Thanks for your message, and I’m sorry you’re having trouble getting data working after arriving in the US.

If you have an iPhone, please could you try the below:

• Go to Settings > Mobile Data > Mobile Data Options
• Make sure Data Roaming is switched ON
• Tap Network Selection and turn off Automatic, then manually select AT&T or T-Mobile
• Go to Settings > Mobile Data > Mobile Data Network and ensure the APN is set to mobiledata
• Restart the phone after making changes

You can also try a full network reset:

• Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings

If you have an Android, you can try the below:

• Go to Settings > Connections > Mobile Networks
• Ensure Data Roaming is ON
• Select Network Operators and manually choose AT&T or T-Mobile
• Check Access Point Names (APN) is set to mobiledata
• Restart the device after changes

You can also reset network settings via:

• Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth

A couple of extra things to check:

• Make sure mobile data is turned ON
• Toggle Airplane mode ON and OFF
• Confirm you’ve purchased the correct US roaming add-on and that it’s active on your account

If you’re still seeing a “limit reached” message after all of this, please let us know, that usually indicates the add-on isn’t being recognised correctly and we can check this further for you from our side.

Regards,

Gemma M 

The iD Mobile Social Media Team

Thanks Gemma. Have tried all that and still not working. 

Hi ​@jaymann999.

Thanks for letting us know, and sorry to hear it’s still not working after trying those steps.

At this point, we’ll need to take a closer look at your account and run some checks for you. Please contact us directly via Live Chat so we can investigate and get this resolved: https://www.idmobile.co.uk/live-chat.

We’ll be happy to help get this sorted for you.

Thanks,

Marquerita

The iD Mobile Team

I fly back tonight. I will contact you on return ti arrange a refund.

Hi ​@jaymann999,

Thanks for letting us know, if there is anything else we can assist with in the meantime, please let us know. 

Regards,

Gemma M

The iD Mobile Social Media Team