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New Contributor
April 30, 2026
Question

Roaming Beyond USA not working

  • April 30, 2026
  • 5 replies
  • 100 views

Hi there

 

Landed in US and realised no roaming included so jumped on airport WiFi and bought 10GB roaming beyond for USA. All settings are correct but still says no data on both ATT and TMobile. Have restarted and reset multiple times. Is trying to take me to a limit is reached page but this is impossible as just bought it. Had been in Europe earlier in the month with no issues.

Any advice.

 

Thanks

 

James

    5 replies

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    May 1, 2026

    Hi ​@jaymann999,

     

    Thanks for your message, and I’m sorry you’re having trouble getting data working after arriving in the US.

     

    If you have an iPhone, please could you try the below:

    • Go to Settings > Mobile Data > Mobile Data Options
    • Make sure Data Roaming is switched ON
    • Tap Network Selection and turn off Automatic, then manually select AT&T or T-Mobile
    • Go to Settings > Mobile Data > Mobile Data Network and ensure the APN is set to mobiledata
    • Restart the phone after making changes

    You can also try a full network reset:

    • Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings

     

    If you have an Android, you can try the below:

    • Go to Settings > Connections > Mobile Networks
    • Ensure Data Roaming is ON
    • Select Network Operators and manually choose AT&T or T-Mobile
    • Check Access Point Names (APN) is set to mobiledata
    • Restart the device after changes

    You can also reset network settings via:

    • Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth

     

    A couple of extra things to check:

    • Make sure mobile data is turned ON
    • Toggle Airplane mode ON and OFF
    • Confirm you’ve purchased the correct US roaming add-on and that it’s active on your account

     

    If you’re still seeing a “limit reached” message after all of this, please let us know, that usually indicates the add-on isn’t being recognised correctly and we can check this further for you from our side.

     

    Regards,

     

    Gemma M 

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    May 1, 2026

    Thanks Gemma. Have tried all that and still not working. 

    iD Mobile Employee
    May 1, 2026

    Hi ​@jaymann999.

     

    Thanks for letting us know, and sorry to hear it’s still not working after trying those steps.

     

    At this point, we’ll need to take a closer look at your account and run some checks for you. Please contact us directly via Live Chat so we can investigate and get this resolved: https://www.idmobile.co.uk/live-chat.

     

    We’ll be happy to help get this sorted for you.

     

    Thanks,

    Marquerita

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    May 1, 2026

    I fly back tonight. I will contact you on return ti arrange a refund.

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    May 1, 2026

    Hi ​@jaymann999,

     

    Thanks for letting us know, if there is anything else we can assist with in the meantime, please let us know. 

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.