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Community Member
GrayA
Community Member
April 15, 2026
Question

roaming charges

Ive checked my bill and have a Rest of the world charge and an add on for Australia covering same time period so I've been charges twice for access abroad 

    1 reply

    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    April 15, 2026

    Hi ​@GrayA 

     

    Thank you for getting in touch with us, and ’m sorry to hear you’ve been charged twice while using your phone abroad that’s understandably frustrating.

     

    Kindly send us a private message or get in touch with us via (Instagram or Facebook) , so that we can look into this issue for you.

     

    Thank you,

     

    Zandile m

    The iD Mobile Team 

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