Can anyone at IdMobile please explain why coverage in Germany seems to be non-existent? I was on a road trip recently (Italy/Switzerland/Germany/France/UK) and was obtain coverage successfully until I entered Germany. Throughout the German portion of my trip there was absolutely no coverage available (yes, I tried changing to all available providers), then as soon as I entered France it all started working again.
Solved
Roaming coverage in Germany non-existent
Best answer by ClareLy
Still not working in Germany. I don’t believe for a minute that you are working on a solution. This is not a temporary outage, it has been non-functional since March this year.
Your roaming doesn’t work in Belgium either:
+10Hi
We’re very sorry to hear about the ongoing issues you and your partner experienced whilst in Munich, especially after already trying the standard troubleshooting steps without improvement.
We completely understand your frustration, particularly as the issue appears to have affected multiple iD Mobile devices during your trip.
Please note that when you are visiting again please contact Live Chat Team so that we can investigate the account.
Owethu
+10Hi
We’re very sorry to hear about the ongoing issues you and your partner experienced whilst in Munich, especially after already trying the standard troubleshooting steps without improvement.
We completely understand your frustration, particularly as the issue appears to have affected multiple iD Mobile devices during your trip.
Please note when visiting again and still facing issue please contact our Live Chat Team so that a member of the team can look directly into the account and investigate the roaming service further.
Owethu
So why waste everyones time getting them to follow steps only to then point out that you are aware that there is an outage for roaming in Germany? Upon my return to the UK, i will be leaving iD promptly.
+15Hi
We're genuinely sorry for the frustration this has caused and completely understand why you feel disappointed.
We appreciate that being asked to go through troubleshooting steps before discovering there was an outage isn't the experience you were expecting, and we're sorry for the inconvenience this has caused you.
Thank you for your patience, and we do apologise again for the experience you've had.
Regards,
Gemma M
The iD Mobile Social Media Team
Still not working in Germany. I don’t believe for a minute that you are working on a solution. This is not a temporary outage, it has been non-functional since March this year.
Your roaming doesn’t work in Belgium either:
I am back in Germany and, once again, there’s no sign that ID Mobile has done anything to address this problem. For the record I encountered exactly the same situation in Belgium.
I don’t believe that ID are being open and honest about this situation. You have had sufficient time to provide a solution to this problem. I shall now be contacting the regulator to inform them of this failure on your part.
Meanwhile I look forward to hearing your proposal to refund me for the additional eSIM I have had to purchase as a result of this situation.
Jonathan
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