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Community Member
May 23, 2026
Question

Roaming data not working in Central Europe

  • May 23, 2026
  • 1 reply
  • 29 views

I recently switched to ID Mobile, paid an early exit fee to my previous provider. ID mobile promised me that I will have no issues with roaming, however, Ive been abroad since Thursday and my roaming data does not work. I contacted ID mobile and did all they asked me to do (please dont tell me to do those things again as it won’t work) and escalated it to technical support. I was told they will sort it within 24-48 hrs. Im still without roaming data. I wonder if this is how ID mobile looks after their customers? I need data when Im out and about asap. 

    1 reply

    Hosai W
    iD Mobile Employee
    iD Mobile Employee
    May 24, 2026

    Hi ​@Sisulik,
     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.
     

    Thanks,
    Hosai

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