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May 17, 2026

roaming in canaries

  • May 17, 2026
  • 1 reply
  • 129 views

I am in canaries and cannot get roaming to work. I have tried everything you say online with no success.

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    May 17, 2026

    Hi ​@Nicpic 

     

    Thanks for getting in touch, and I’m sorry to hear your roaming isn’t working after arriving in Gran Canaria. We completely understand how frustrating this can be when travelling.

     

    To use roaming successfully in Spain/Gran Canaria, your phone should ideally be connected to either Yoigo or Movistar, as these are the preferred roaming partner networks for iD Mobile.

     

    Please try the following steps on your device:

    • Make sure Data Roaming is switched ON in your phone settings
    • Turn Airplane Mode ON for 30 seconds, then OFF again
    • Restart your phone completely
    • Manually select the network instead of leaving it on Automatic
       

    To manually select the network (both Android & iPhone):

    • Go to Settings
    • Open Mobile Network / Cellular / Connections
    • Select Network Operators
    • Turn Automatic OFF
    • Wait for available networks to appear
    • Try connecting to Yoigo first, or Movistar if Yoigo does not work
       

    We’d also recommend performing a network reset if the issue continues:

    iPhone:

    • Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings

    Android:

    • Settings > General Management/System > Reset > Reset Network Settings
       

    Please note this will remove saved WiFi and Bluetooth connections.

     

    Once completed, restart the device again and test the connection.

     

    We hope this gets your roaming working properly as quickly as possible so that you can enjoy your holiday!

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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