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Question

Roaming in Italy but charged for Switzerland

  • May 8, 2026
  • 1 reply
  • 2 views
R
Community Member

I'm currently in Italy but I seem to have automatically and very briefly connected to a swiss provider. I did not leave Italy. This has resulted in data roaming charges. How do I challenge this and request a refund? I have not left Italy.

    1 reply

    M
    iD Mobile Employee
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    • Michael Z
    • iD Mobile Employee
    • May 9, 2026

    Hi ​@Rachel86 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks.

    Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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