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Question

roaming in USA

  • April 16, 2026
  • 1 reply
  • 13 views
A
Community Member

Hi I’m visiting the US from the UK so I bought a 10 day roaming package.  I am mainly issuing WiFi but using roaming for directions etc. I have just had a text that I am now using chargeable minutes but my plan says I have data left. I don’t understand can anyone explain please? Do I need to buy another package?? Thanks 

    1 reply

    Lamiya C
    iD Mobile Employee
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    • Lamiya C
    • iD Mobile Employee
    • April 17, 2026

    Hi ​@AnnieSug, 

     

    I’m really sorry for the confusion. I understand why that message would be worrying while you’re abroad.

    Your roaming data add-on covers data only, so the “chargeable minutes” alert usually means a call-type activity has been triggered (e.g. voicemail or a brief call connection).
     

    Please try these steps:

    • Check you haven’t made/received any calls or voicemail calls
    • Turn Airplane Mode ON for 30 seconds, then OFF
    • Ensure you’re using WiFi for calls (WhatsApp/FaceTime/iMessage)
    • Check call forwarding/voicemail hasn’t been accessed
    • Review usage in the iD Mobile app for what triggered the alert

     

    Lamiya

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