roaming in USA

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Hi I’m visiting the US from the UK so I bought a 10 day roaming package. I am mainly issuing WiFi but using roaming for directions etc. I have just had a text that I am now using chargeable minutes but my plan says I have data left. I don’t understand can anyone explain please? Do I need to buy another package?? Thanks

Lamiya C

iD Mobile Employee

Hi @AnnieSug,

I’m really sorry for the confusion. I understand why that message would be worrying while you’re abroad.

Your roaming data add-on covers data only, so the “chargeable minutes” alert usually means a call-type activity has been triggered (e.g. voicemail or a brief call connection).

Please try these steps:

• Check you haven’t made/received any calls or voicemail calls
• Turn Airplane Mode ON for 30 seconds, then OFF
• Ensure you’re using WiFi for calls (WhatsApp/FaceTime/iMessage)
• Check call forwarding/voicemail hasn’t been accessed
• Review usage in the iD Mobile app for what triggered the alert

Lamiya

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