I am in Tenerife. Calls and SMS work, and 3G roaming data works, but LTE/4G roaming fails. My iPhone 11 Pro briefly attaches to Movistar 4G then drops. How do I get ID Mobile to check LTE roaming provisioning on my account.
Question
Roaming Issue Tenerife
+10You need to speak to an agent, via CHAT PAGE, not here😋
+15Hi
We're sorry to hear you're having trouble with your roaming data in Tenerife.
As calls, texts and 3G are working, we'd recommend trying the following:
On your iPhone:
- Go to Settings > Mobile Service > Mobile Data Options and make sure Data Roaming is turned On.
- Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.
- Restart your iPhone.
- Turn Airplane Mode on for 30 seconds, then back off.
- Go to Settings > Mobile Service > Network Selection, turn Automatic off and manually connect to each of our roaming partners:
- Movistar
- Vodafone
- Orange
- Yoigo
- Once connected, restart the phone again and test your data.
Please also make sure that Roaming, International and Premium services are all enabled on your iD Mobile account.
If LTE/4G still isn't working after trying the above, please let us know.
Regards,
Gemma M
The iD Mobile Social Media Team
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