Roaming Issue Tenerife

Forum|Forum|1 month ago
July 22, 2026
2 replies
28 views

I am in Tenerife. Calls and SMS work, and 3G roaming data works, but LTE/4G roaming fails. My iPhone 11 Pro briefly attaches to Movistar 4G then drops. How do I get ID Mobile to check LTE roaming provisioning on my account.

Geluk

Silver Contributor

You need to speak to an agent, via CHAT PAGE, not here😋

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Gemma M

iD Mobile Employee

Hi @msim,

We're sorry to hear you're having trouble with your roaming data in Tenerife.

As calls, texts and 3G are working, we'd recommend trying the following:

On your iPhone:

Go to Settings > Mobile Service > Mobile Data Options and make sure Data Roaming is turned On.
Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.
Restart your iPhone.
Turn Airplane Mode on for 30 seconds, then back off.
Go to Settings > Mobile Service > Network Selection, turn Automatic off and manually connect to each of our roaming partners:
- Movistar
- Vodafone
- Orange
- Yoigo
Once connected, restart the phone again and test your data.

Please also make sure that Roaming, International and Premium services are all enabled on your iD Mobile account.

If LTE/4G still isn't working after trying the above, please let us know.

Regards,

Gemma M

The iD Mobile Social Media Team

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