Hi ​@Nadinelindsay,

Thank you for getting in touch with us, please accept my apologies for any inconvenience caused to you in relation to the roaming issues.
Please ensure that roaming is enabled in the handset settings as well as the iD Mobile app.
Please ensure that you are manually connected to one of the following networks as well.
Wind Hellas or Cosmote.

Thanks,
Hosai

​@Hosai W im having same issue in Estonia at the moment. Everything is turned on timing wise but not working to use Internet even though it’s showing I have 5g

Hi ​@Kadri,

Thanks for getting in touch, and we’re sorry to hear you’re having the same issue whilst in Estonia.

If everything appears enabled and you’re showing 5G but mobile data still isn’t working, we’d recommend manually connecting to one of our preferred roaming partner networks, as this can often resolve it.

Please try the following:

• Open Settings
• Go to Mobile Network / Cellular
• Open Network Operators / Network Selection
• Turn Automatic selection OFF
• Wait for the available networks to appear
• Manually connect to:
  • Tele2
  • Elisa

Once connected:

• Make sure Data Roaming is switched ON
• Restart the device
• Toggle Airplane Mode ON for 30 seconds, then OFF
• Test mobile data again

Sometimes the phone can show signal or 5G but may not have a fully working data connection until connected to the correct roaming partner.

We hope this gets you connected and enjoying the rest of your trip.

Regards,

Gemma M

The iD Mobile Social Media Team

I am in Egypt and I am struggling to receive calls. I updated everything on the setting and bought another adds on roaming, and still not working. I need to receive important calls, please help.

Hi ​@Fadoua Nadi, 

Thank you for reaching out.

We’re sorry to hear that you are having issues receiving calls while you are in Egypt, especially as we understand you need to receive important calls.

Please note that the roaming add-ons currently available are for data usage only and do not include additional minutes for calls. Calls while abroad are charged separately in line with the applicable roaming rates for the destination.

Calls to UK*  -  £2.40
Calls to Egypt*  -  £2.40
Calls received*  -  £2.40
* Price per minute.

please check the link for call charges: https://www.idmobile.co.uk/help-and-support/roaming

Owethu

I am not receiving calls at all...when people  try to reach me it says it is disconnected my number, what does it mean?

Hi ​@Fadoua Nadi,

Sorry to hear you're having trouble receiving calls.

Just to check, are you currently in Egypt? If so, do you have a bill cap in place on your account?

Calls are not included in roaming usage in Egypt, and if your bill cap has been reached, or there isn't sufficient allowance available for chargeable roaming services, this can prevent calls from connecting correctly.

If you could let us know:

• Whether you're currently in Egypt
• What your bill cap is set to

We'll be happy to advise further.

Regards,

Gemma M

The iD Mobile Social Media Team