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roaming issues

  • June 22, 2026
  • 3 replies
  • 28 views

I have no roaming signal in Germany

3 replies

Hosai W
iD Mobile Employee
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  • iD Mobile Employee
  • June 23, 2026

Hi ​@Craigtoun,

Thank you for reaching out to us, please accept my apologies for any inconvenience caused to you in relation to the roaming issues.

Please could you try and manually connect to Telekom (formerly T-Mobile) or O2.
If this is changed and the services still does not work, please then do a network reset.

 

Thanks,

Hosai


  • New Contributor
  • July 7, 2026

How do I do a network reset? 


Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • July 9, 2026

Hi ​@Simsim42,

 

You can reset your network settings by following the steps below.

 

For iPhone:

  • Open Settings.
  • Tap General.
  • Select Transfer or Reset iPhone.
  • Tap Reset.
  • Choose Reset Network Settings.
  • Enter your passcode if prompted and confirm.

 

For Android:
(These steps may vary slightly depending on your device.)

  • Open Settings.
  • Tap General Management or System.
  • Select Reset.
  • Tap Reset Network Settings.
  • Confirm the reset.

 

Your phone may restart once the reset has been completed.

 

Regards,

 

Gemma M

The iD Mobile Social Media Team