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Community Member
August 8, 2026
Question

roaming issues

  • August 8, 2026
  • 1 reply
  • 11 views

Just moved over eSIM fine in Uk but now in France and no ¾/5G

    1 reply

    iD Mobile Employee
    August 9, 2026

    Hi ​@Peach81.

     

    Thank you for your post. I’m sorry you’re not getting 4G/5G on your eSIM while in France.

     

    Please first make sure that Data Roaming is turned ON for your eSIM line, then try these basic troubleshooting steps:

    Turn Airplane Mode on for around 30 seconds, then turn it off again.

    Restart your device.

    In Settings, go to Mobile Network/Cellular > Network Selection and turn off “Automatic.”

    Manually select one of these networks: Orange, Free Mobile, Bouygues Telecom (BOUYGTEL), or SFR/YTEL (whichever appears in your list).

    After connecting, you can turn “Automatic” network selection back on.

     

    Please let me know how this goes.

     

    Thanks,

    Marquerita

    The iD Mobile Team

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