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Question

roaming issues

  • August 8, 2026
  • 1 reply
  • 8 views

Just moved over eSIM fine in Uk but now in France and no ¾/5G

1 reply

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  • iD Mobile Employee
  • August 9, 2026

Hi ​@Peach81.

 

Thank you for your post. I’m sorry you’re not getting 4G/5G on your eSIM while in France.

 

Please first make sure that Data Roaming is turned ON for your eSIM line, then try these basic troubleshooting steps:

Turn Airplane Mode on for around 30 seconds, then turn it off again.

Restart your device.

In Settings, go to Mobile Network/Cellular > Network Selection and turn off “Automatic.”

Manually select one of these networks: Orange, Free Mobile, Bouygues Telecom (BOUYGTEL), or SFR/YTEL (whichever appears in your list).

After connecting, you can turn “Automatic” network selection back on.

 

Please let me know how this goes.

 

Thanks,

Marquerita

The iD Mobile Team