Roaming issues in Turkey with adds-on

Forum|Forum|4 months ago
May 26, 2026
5 replies
34 views

I have purchased a £35 add on for Turkey but can't connect to Internet using data despite following all the steps suggested in both the community articles and faqs/troubleshooting suggestions - change network providers resetting network settings etc. Could you please help?

Lamiya C

iD Mobile Employee

HI @Michelem,

I’m really sorry you’re having trouble getting connected in Turkey, especially after already trying the troubleshooting steps. I completely understand how frustrating that must be.

Please could you try the following quick checks as well:

Make sure Data Roaming is turned ON
Restart the phone after the add-on was applied
Manually connect to another available network in Turkey
Ensure mobile data is enabled and Wi-Fi is turned off during testing
Check your APN settings are set to default/iD Mobile

If it’s still not working after this, please let us know.

Lamiya

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

M

MichelemAuthor

New Contributor

Thanks, afraid still doesn't work