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New Contributor
May 26, 2026
Question

Roaming issues in Turkey with adds-on

  • May 26, 2026
  • 5 replies
  • 31 views

I have purchased a £35 add on for Turkey but can't connect to Internet using data despite following all the steps suggested in both the community articles and faqs/troubleshooting suggestions - change network providers resetting network settings etc. Could you please help?

    5 replies

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    May 26, 2026

    HI ​@Michelem,

     

    I’m really sorry you’re having trouble getting connected in Turkey, especially after already trying the troubleshooting steps. I completely understand how frustrating that must be.

    Please could you try the following quick checks as well:

    Make sure Data Roaming is turned ON
    Restart the phone after the add-on was applied
    Manually connect to another available network in Turkey
    Ensure mobile data is enabled and Wi-Fi is turned off during testing
    Check your APN settings are set to default/iD Mobile

     

    If it’s still not working after this, please let us know.
     

    Lamiya

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    MichelemAuthor
    New Contributor
    May 26, 2026

    Thanks, afraid still doesn't work

    Hosai W
    iD Mobile Employee
    iD Mobile Employee
    May 27, 2026

    Hi ​@Michelem,

    Thank you for getting in touch with us, please can you try and connect to Turk Telekom.

    Thanks,
    Hosai

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    MichelemAuthor
    New Contributor
    May 27, 2026

    It now works with Turk Telekom, strange as it wasn't before. Thanks 

    Hosai W
    iD Mobile Employee
    iD Mobile Employee
    May 28, 2026

    Hi ​@Michelem,

    Thank you for getting back to us, I am glad that your data services are now working.

    Thanks,
    Hosai

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.