Skip to main content
Solved

Roaming not included

  • June 24, 2026
  • 5 replies
  • 27 views
R
New Contributor

Can you add roaming not automatically included to your contract or is limited to the ones included.

Thanks

Best answer by Gemma M

Hi ​@Richtea67,

 

Thanks for getting in touch.

 

At the moment, we don't offer a monthly plan that includes roaming in all countries.

 

If you're travelling to destinations that aren't included in our standard roaming destinations, the available option is to increase your bill cap so that chargeable roaming services can be used. Just bear in mind that this can become quite expensive depending on how much you use your phone while abroad.

 

If there's a specific country you're travelling to, let us know and we'll be happy to explain the roaming options available.

 

Regards,

 

Gemma M

The iD Mobile Social Media Team

    5 replies

    Gemma M
    iD Mobile Employee
    Forum|alt.badge.img+15
    • Gemma M
    • iD Mobile Employee
    • June 25, 2026

    Hi ​@Richtea67,

     

    Just to clarify, are you asking whether roaming can be automatically added to your plan, or whether roaming can be restricted to included destinations only?

     

    If you're looking to prevent charges in non-inclusive destinations, we'd recommend setting your bill cap to £0.00, as this helps prevent unexpected roaming charges from being incurred.

     

    Let us know what you're looking to achieve and we'll be happy to help further.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    R
    New Contributor
    • Richtea67
    • Author
    • New Contributor
    • June 25, 2026

    Hi

    My partner has all nearly countries on her contract with another carrier, she isn't keen to keep topping up with the zones. So is it possible to have a contract where you pay monthly and use your phone in all countries.

     Cheers 

    Gemma M
    iD Mobile Employee
    Forum|alt.badge.img+15
    • Gemma M
    • iD Mobile Employee
    • Answer
    • June 26, 2026

    Hi ​@Richtea67,

     

    Thanks for getting in touch.

     

    At the moment, we don't offer a monthly plan that includes roaming in all countries.

     

    If you're travelling to destinations that aren't included in our standard roaming destinations, the available option is to increase your bill cap so that chargeable roaming services can be used. Just bear in mind that this can become quite expensive depending on how much you use your phone while abroad.

     

    If there's a specific country you're travelling to, let us know and we'll be happy to explain the roaming options available.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    R
    New Contributor
    • Richtea67
    • Author
    • New Contributor
    • June 26, 2026

    Hi Gemma

    We tend to cruise in different parts of the world. Thanks for clarifying. I thought that maybe the case.

    Cheers 

    Gemma M
    iD Mobile Employee
    Forum|alt.badge.img+15
    • Gemma M
    • iD Mobile Employee
    • June 29, 2026

    Hi ​@Richtea67,

     

    You're very welcome! I'm glad I could help clarify things for you. If you ever have any questions before you travel, just let us know and we'll be happy to help.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

     

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement