Community Member

roaming not working

2 replies
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Hi, I have roaming on my sim but every time i have been abroad it doesn’t work. I fly to the Netherlands tomorrow and need my phone to be working when I land. Can you make sure it will please or how do I resolve if it doesn’t

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MZone

Platinum  Contributor

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Lamiya C

iD Mobile Employee

Hi @Livk

Thanks for getting in touch, and I’m sorry to hear about the roaming issues you've experienced.

To help make sure your SIM works when you land in the Netherlands, please ensure roaming is switched on in your phone settings and that your bill cap allows for roaming usage. Restarting your phone and manually selecting a local network can also help once you arrive.
If you run into any issues, please reach out to us via Facebook or Instagram, Live Chat, our Community page, or email socialqueries@idmobile.co.uk. We’d love to help get this sorted for you.

Safe travels!

Lamiya Chiplunkar

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.