Thank you ​@SGJ.

Kind regards,

Tyler

This is my second trip to Spain my family all have excatly the same ID plan and one have the same exact phone 

their Id roaming is working fine expect me 

please do not ask me to switch on my data roaming because it is on 

this is really frustrating 

can I speak to a person instead of being directed to useless articles 

Hi ​@Sunbul Othman.

Sorry to hear about this.

Have you tested your SIM in their handset? If the SIM works fine it will be the settings on your handset.

If you are still abroad we can PM you to troubleshoot the issue.

Kashif

Yet again I have had the problem in France.  All networks that I have tried have been either 3G or 4G.  On entering Luxembourg, my iPhone 13 initially logged on to a 4G network - still no data.  The phone then switched to a 5G network and ‘hey presto’, all was fine, full data available.  On going back into France, 4G, no data.  In UK, 3G and 4G are not an issue, but it appears to be so with the French networks.

Hi ​@SGJ 

I’m sorry to hear that, I’m unsure what would cause this to happen with the French networks specifically beyond those French networks having their own local issues which we’d have little to no control over.

Tom

Continuing the saga.  I have recently returned from another trip to the EU.  In France, the iD Mobile sim would connect with several of the French networks, but only giving 3G and no data, in particular on Orange F.  However, my Swiss e-sim (Digital Republic) connected at the same time to Orange F giving 5G and full data.  Same network, but 5G with data versus 3G without, Please explain.  I think it is time to change UK network.

Hi ​@SGJ 

We do apologize for the inconvenience this may have caused you. Could you confirm where in France you were located?

As thing could play a big role in your network issues and reason for the network being bad.

-Zubeida.

The problem existed throughout my time in France over a period of 6 days, travelling from the Swiss border at Jougne up to the coast at Calais, via Chèzy-sur-Marne to the east of Paris.  Throughout this time, my Digital Republic e-sim functioned perfectly.