roaming not working in Europe

Forum|Forum|2 years ago
July 30, 2024
12 replies
862 views

I have not been able to connect in France or Belgium. I'm going to Germany tomorrow and I'm fully expecting the same problem.

I have turned on data roaming and I have more than enough data available and allowed WiFi calling. But can not connect to the internet or make or receive calls. When I try, I get an English message telling me that the call can't be connected.

This is extremely frustrating and I am SO close to changing my provider.

I have a OnePlus phone. The same thing happened last year when I had a Samsung. So it's not the fault of the phone.

Thanks in anticipation for your support

Suzi

Best answer by Matthew T

Hey @Suzi Griffin,

Did you figure out a resolution? Is Data Roaming enabled on both your phone AND in the iD Mobile app?

Thanks.

Show previous replies

S

Simonscubasimon

New Contributor

@Matthew T Ive also had this problem. I have been in France twice over the last month and both times roaming would not connect on my iPad. I did report to iD on chat after the first time and was told it should work and everything was set up correctly. Second trip - same problem. I am away again in a couple not weeks. Has this been fixed or can i cancel and move to another provider that works?

Regards

Simon

Gemma M

iD Mobile Employee

Hi @Simonscubasimon,

Thanks for bringing this to our attention, and I’m really sorry to hear about the issues you’ve experienced.

When roaming abroad, it’s important to make sure your phone is connected to a supported network partner. In France, the recommended networks are Orange, Free Mobile, BYTEL or BOUYGTEL.

If you’re still experiencing issues after connecting to one of these networks, please let us know and we’ll be happy to help further.

Regards,

Gemma M

The iD Mobile Social Media Tesm

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