Roaming not working in Spain / Europe

Forum|Forum|4 months ago
May 21, 2026
2 replies
45 views

Is there any update on how much longer roaming in Europe isn’t going to work? I haven’t had connection since this morning.
Are we entitled to some form of refund as we aren’t receiving the service we’re paying for?

Thank you

R

RimAC

New Contributor

So you have decided to do some kind of upgrade during the day and have broken the roaming data service - very good!

Why don't you do these things overnight when less people are traveling and need the service?

Owethu M

iD Mobile Employee

Hi @Mirihdez

Please note: We're aware that customers currently cannot access some services. Right now, you’re unable to:

Use the iD Mobile app, your online account, or our automated phone line to manage your plan, upgrade your phone, check allowances, or buy add-ons.
Request switching codes (PAC or STAC) or account information (INFO).
Use roaming data, roaming texts, or premium texts (standard UK data and texts, along with all phone calls, continue to work).

Our team is working hard to fix this issue as soon as possible. We're sorry for the disruption.

Please check there for more info: https://community.idmobile.co.uk/contacting-id-183/some-services-are-unavailable-while-a-separate-system-upgrade-delays-orders-72269

Owethu