roaming not working in US

Hello ​@zxc12345 

Thank you for getting in touch with us here on the community. 

We are very sorry to hear you are having issues using data whilst roaming. 

To confirm, when you search networks, are you connected to one of the following? 

Thanks, 

Nat 

Hi Nat,

I’m in San Francisco. I can see AT&T and T-Mobile, and I have this issue with both 

I’d appreciate any suggestions here 

I have exactly the same issue, landed in Florida yesterday and no service even though add on confirmed as active and all roaming settings on

ID weren’t able to help, the best solution was to demand my money back. I’ll take this as a lesson learned not to use this service in the future 

Hey there ​@frithwoodsmith & ​@zxc12345, sorry to hear this.

Due to the nature of your issue and it being time-sensitive, please contact our live-chat as they can provide instant responses and raise with our technical team if needed, as we’d like to help as soon as possible:

https://www.idmobile.co.uk/live-chat

Thanks,

Tyler

This didn’t work for me. I immediately contacted your customer services on twitter when I noticed the problem. They were incredibly slow to respond and didn’t provide any help. Again, what worked for me was demanding my money back. I wouldn’t use this service in the future as it felt like a waste of my time 

Hey there ​@zxc12345, with the social media team, they are not a live-chat, so their response times would naturally vary.

If you received a full refund, then we’re glad to hear our team were able to provide that, if the add-on didn’t work, and we sincerely apologise for the inconveniences caused.

Thanks,

Tyler

This issue has been going on for years. See 

And various other posts about the same thing. Looks like iD mobile are either unable or unwilling to fix the issue.

Hi ​@philcloth 

Thanks for posting. 

The data add on is a newer service that we offer. 

In the event where an issue whilst roaming occurs, we will do all we can to help get the matter resolved. 

Nat