Data roaming not working in usa

Hey there @jainem20x, sorry to hear that.

To confirm, you’ve got roaming enabled via both your phone’s own settings, and also via the iD Mobile app/website?

Also, what is your bill cap set to?

Have you restarted your phone, and also taken the SIM card out the phone, and then re-entered it?

Thanks,

Tyler

hi tyler, 

yes roaming is enabled on both my phone and idmobile app 

my bill cap is set to £20

i have restated my phone 2x and the same with taking out my sim? 

any other way to get my data working ? 

Did you receive the automated Rate Advice text @jainem20x from iD?

From my experience not getting that text knocks my phone off the network until it gets sent and then my phone worked (granted in Europe not over the pond)

The only other obvious thing is did you airplane/flight mode the phone on the way over, if not you may have already munched through that cap. Or if you did maybe you’ve used it already whilst in the USA.

Also just so know (if you didn’t already):

Roaming	Pay monthly	Pay-as-you-go****
Calls to UK*	£1.68	£1.68
Calls to United States (USA)*	£1.68	£1.68
Calls received*	£1.50	£1.50
Texts to United States (USA)**	£0.42	£0.42
Texts to UK**	£0.42	£0.42
Picture message (MMS) sent**	£0.60	£0.60
Internet and Data (per MB)***	£0.30	£0.30

* Price per minute

** Please note: MMS charges vary. For further information, refer to Terms & Conditions. If you joined or upgraded on or before 20th June 2023 the MMS cost is £0.30 per message for Roaming within EU Bands 1 and 2.

*** Data is charged or deducted in one kilobyte (KB) increments and any part KB used will be rounded up to the nearest KB

**** The charges below will apply to all Pay-as-you-go customers starting from 1st October 2024. Find out more about the current charges here.

Prices shown include VAT where applicable.

Hey there @jainem20x, sorry to hear that.

Please contact our live-chat so they can troubleshoot further and raise this to our technical team if needed:

https://www.idmobile.co.uk/live-chat

Thanks,

Tyler

yeh i received the text and it says 4g/5g in the corner but it’s not actually working. my calls and texts are working and i can see i am being charged for that my not my data because it’s not working?? it’s kinda annoying that it’s not working!? 

Oh, right okay….😕

As Tyler advised maybe try their live chat (though you’d need WiFi for that, but they’re open until 8pm today (UK time)). At least whilst you’re on there their team may be able to dig deep in to why.

Speaking of time, is the phone set to the correct time for there now?

Can’t see this being the reason, but if you have WiFi calling enabled turn this off as it’s only for UK use.

What phone have you got, iPhone or Android?

i went through the chat earlier today, and since it is a robot it just kept circling back to the same answer to restart my phone. which i have done several times 

my phone is set to the right time and i have wifi assist off

i have the iphone 15pro max 

On the chat, start with chat or speak to human.

“chat to” or “speak to”  bypasses the BOT 😏

I’m not up on iPhones, but others may point you in a good direction.

Hi @jainem20x 

If you’re being charged for data that would mean that some is being used, it may be a small amount (which may also mean you don’t notice it being used), but we wouldn’t apply a charge unless there’s corresponding usage along with it.

Tom

Assuming you didn’t sort this and its probably obvious, but when you enabled data roaming on the phone, have you tried toggling this off, restarting the phone and tried turning it back on again?

Hi Jamie,

Did you ever get a solution to this.  I had exactly the same issue last month, and am trying to avoid having it again when I travel back to the US in January.

According the the ‘smart’ response when I typed the issue into the help pages, it came up with this:

Data Not Working in USA

iD Mobile does not have a roaming package or agreement for the USA, which is why data roaming is not working. This means that customers will not be able to use data roaming services while in the USA.

Additionally, if you have purchased extra data, it will not be available for use in the USA and can only be used when you return to the UK. It's essential to check your phone provider's international options before traveling to avoid any issues.

If you're experiencing problems with data roaming, try toggling it off and on, restarting your phone, and ensuring that your bill cap is set. You can also contact iD Mobile's live chat team for further assistance.

Is it honestly correct that ID Mobile customers cannot use data in the USA???

Hi ​@Peter Sutton-Ball,

Welcome to the Community!

We do now offer data roaming add-ons and you can find further information at the link below:

https://www.idmobile.co.uk/help-and-advice/add-ons#content-roam

If you wish to roam in non inclusive destinations you’ll need to buy an add-on if one is available for that country or increase your cap.

What issues did you have whilst in the USA?

Kash

Just landed in the US and also having issues.

i bought the 5-day Roam Beyond USA package before I left the UK. Turned on data roaming in both ID app and iPhone. 
Also turned off the phone and on again.

Not getting any response when on US operator network in 4g and 5g areas.

Will be seeking a £20 refund if this doesn’t get resolved. 
Welcome any advice or suggestions. Thanks

The iD Roam Beyond add-on is a fairly new product, and might be less than 100% reliable, ​@Jonro7.

If you’ve got an eSIM capable phone, maybe a data-only eSIM with a travel plan for the USA would be a better option.

Thanks for the advice! 

Hey there ​@Jonro7, we’re very sorry to hear that.

Have you tried connecting to all networks available there, and does the same issue persist for each?

Thanks,

Tyler

Hi Tyler

Yep, I tried switching to manual network and tried Verizon, AT&T and T-Mobile. Had the same problem. 
It’s Day 2 in the US, so will try again and report back.
 Thanks

​@Jonro7  have you received the automated rate advice text from iD?

And if so does the phone show an R on the signal strength?

Tagging ​@Matthew T being as he replied with this on another unable to roam in the USA topic

Matthew T wrote:

<snipped>

I’ve sent you all a Private Message to follow up with more information. An escalation has also been sent to 3UK to identify the root cause of the issue. Thanks.

(my bold)

Hi ​@Jonro7 

Please do let us know how you get on. 

If the issues persist, we would be happy to pop you over a private message to take a few more details. 

Thanks, 

Nat 

Hi - thanks for the note. I received 2 texts, but not seeing an R on the signal strength. There’s still nothing happening, despite being in the US for 3 days now. Emails not loading on my phone and Apps not loading. As soon as I switch to wifi it all works. 
 

Will it be easy to request a refund from ID once I’m back in the UK? 
Thanks 

Hi Nat, as you can see from my message to @Daz-S it’s still not working. Thanks 

Hey there ​@Jonro7, if after your time away, you weren’t able to use the add-on at all, please get in touch with us, and we’d be more than happy to refund that for you, no problem at all.

If you’d like us to investigate further now, we can send a PM?

Thanks,

Tyler

If one is from Rate Advice and states Welcome to USA or words like this then AFAIK that’s the text that allows roaming to commence - I wasn’t getting this text in Europe but when it came through the roaming then worked (granted the EU is a roam free destination)

Live chat would be the best route to request a refund (though being as you’re still there I’m not sure why your account hasn’t been added to the list Matthew must be collating)

Hi Tyler

Unfortunately the Roam Beyond didn’t work for all 4 days I was in the US. For info, I received 4 Rate Advice text messages (Welcome to the USA), one on each day I was there. Those messages didn’t indicate I bought an add-on. Also received a text from iD on Monday informing me that the 5-day add-on is now active (10GB), and then yesterday, a follow up text stating that I’m now starting to use chargeable services while roaming, despite not being able to roam!!! All very odd.
If you’re able to please refund me the £20 fee, and any additional charges incurred that will be most appreciated. I have now turned off data roaming on iphone and iD app, so shouldn’t incur additional costs for the last few hours I’m in the US.

Appreciate your help

Jon

Hey there ​@Jonro7, we’re very sorry to hear that.

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

https://community.idmobile.co.uk/inbox/overview

Thanks,

Tyler