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Question

roaming - reverse credit data

  • March 11, 2026
  • 1 reply
  • 1 view
J
Community Member

I put the roaming data onto the wrong phone (I have 3) but only one with me abroad.  Can I get the charge refunded for the one I do not need or have with me?

    1 reply

    Z
    iD Mobile Employee
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    • Zandile M
    • iD Mobile Employee
    • March 11, 2026

    Hi ​@JRMilne 

    Thank you for getting in touch with us.

    We understand that the roaming data was added to the wrong phone. Unfortunately, once the roaming add-on has been purchased, we are unable to provide a refund.

    If you still need roaming data on the phone you have with you, you can purchase the correct roaming add-on for that number through your account or the app.

     

    Thank you,

    Zandile 

    The iD Mobile Team 

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