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MiloMc
New Contributor
January 24, 2026
Solved

Roaming settings - APN for iphone?

  • January 24, 2026
  • 4 replies
  • 218 views

Hello,

just moved to ID and all gone smoothly. But I am a little anxious about roaming. 
 

there’s a lot of threads where roaming didn’t quite work for users even if they “enabled roaming” on their phone and in their ID account. 
 

my iPhone (iPhone 16 pro max) doesn’t have the ability on ID to enter APN settings. I’ve done this with previous providers to ensure roaming was set up. 
 

I’ve deleted network settings but this still doesn’t give me an APN menu.

 

it may be that times and capability have changed and if your phone is working for calls, FaceTime, I mobile data, OTP etc that you are all good.

 

anyone else in the position where they can’t access the APN menu but roaming has been ok for them?

 

thank you

    Best answer by WelshPaul

    Yes! 👍🏻 

    4 replies

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    January 24, 2026

    Hi ​@MiloMc,

     

    We are so sorry to hear that you are concerned about your roaming services, however we would not be able to troubleshoot without you being in the country that you are roaming in.

     

    The best advice that we are able to give you at this time is to make sure that roaming is enabled, and when reaching your destination, make sure that you are connected to the correct partnering networks or try doing a network reset when you arrive. If you do face any issues or have any questions, please do not hesitate to get in touch with us directly and we would be more than happy to assist you. 

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    WelshPaul
    Platinum 
Contributor
    WelshPaul
    Platinum 
Contributor
    January 24, 2026

    APN settings are hidden by iD Mobile on iOS and can’t be viewed, modified or deleted. 

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      New Contributor
      MiloMcAuthor
      New Contributor
      January 24, 2026

      APN settings are hidden by iD Mobile on iOS and can’t be viewed, modified or deleted. 

      thank you - does this generally mean that you are all set for roaming so long as your phone and account says “yes”

       

      thanks

      WelshPaul
      Platinum 
Contributor
      WelshPaulAnswer
      Platinum 
Contributor
      January 24, 2026

      Yes! 👍🏻 

      I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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