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New Contributor
April 21, 2026
Question

roaming test and call not working in India

  • April 21, 2026
  • 3 replies
  • 41 views

I am unable to receive calls or texts while I am in India. I have enabled roaming, international and premier options and also increased my bill cap to £15. Please help so I can receive calls in India from the UK.

    3 replies

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    April 21, 2026

    Hi @Sunandapal

     

    Thanks for your patience and I’m sorry you’re still having trouble while abroad.

     

    For India roaming, it’s really important that your phone connects to one of iD Mobile’s partner networks in that country.

     

    📶 Partner networks in India:

    You should manually try connecting to:

    • Airtel
    • Reliance

    These are the main roaming partners that allow your SIM to register and use services in India.

     

    You can also see more general roaming guidance here (including troubleshooting and destinations info):
    👉 https://www.idmobile.co.uk/help-and-advice/international-and-roaming-charges

     

    🔧 Quick recap of what to do:

    • Go to Settings → Mobile Network → Network Selection
    • Turn OFF automatic selection
    • Manually select Airtel or Jio
    • Restart your phone after selecting
    • Ensure data roaming is ON in handset settings

    Owethu

    New Contributor
    April 21, 2026

    Changing to airtel worked thanks

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    April 22, 2026

    Hi ​@Sunandapal,

     

    You’re very welcome!
     

    I’m glad switching to Airtel has helped resolve it.
     

    If you need anything else or run into any issues in future, just let us know, we’re here to help.

     

    Lamiya

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