I'm roaming (free) in Greece and Cyprus, but I've had messages saying “Welcome to the USA” and have been charged high rates for data usage. Why has this happened? How can I prevent this and how do I get the incorrect charging refunded?
Hello
Thanks for getting in touch.
We are very sorry to hear you are experiencing this issue.
We would need to take a look in to this from our side so I am going to pop you over a private message to take some further details.
Please check your inbox and let us know if there are any issues accessing the message.
Thanks,
Nat
This has just happened to me too, I'm in Greece (Rhodes) and have been using data roaming fine for the last 5 days but ive just had a warning that im not using my inclusive allowance any more, shortly followed by a Welcome to Turkey text message.
Hello
Thank you for getting in touch.
We are sorry to hear this. Can you please confirm which network you are showing as connected too?
Thanks,
Natalie
Hi Natalie, I just saw your message from 2 months ago!
Where do I find my Inbox and your Private message?
Ian
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