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New Contributor
IanCarbarns
New Contributor
February 10, 2025

Roaming - wrong country detected

I'm roaming (free) in Greece and Cyprus, but I've had messages saying “Welcome to the USA” and have been charged high rates for data usage. Why has this happened? How can I prevent this and how do I get the incorrect charging refunded?

    10 replies

    iD Mobile Employee
    Natalie W
    iD Mobile Employee
    February 11, 2025

    Hello ​@IanCarbarns 

     

    Thanks for getting in touch. 

     

    We are very sorry to hear you are experiencing this issue. 

    We would need to take a look in to this from our side so I am going to pop you over a private message to take some further details. 

    Please check your inbox and let us know if there are any issues accessing the message. 

     

    Thanks, 

     

    Nat 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Niklar
    New Contributor
    Niklar
    New Contributor
    April 20, 2025

    This has just happened to me too, I'm in Greece (Rhodes) and have been using data roaming fine for the last 5 days but ive just had a warning that im not using my inclusive allowance any more, shortly followed by a Welcome to Turkey text message.

    iD Mobile Employee
    Natalie W
    iD Mobile Employee
    April 21, 2025

    Hello ​@Niklar 

    Thank you for getting in touch. 

     

    We are sorry to hear this. Can you please confirm which network you are showing as connected too?

     

    Thanks, 

     

    Natalie 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    IanCarbarnsAuthor
    New Contributor
    April 21, 2025

    Hi Natalie, I just saw your message from 2 months ago!

    Where do I find my Inbox and your Private message?

    Ian

    WelshPaul
    Platinum 
Contributor
    WelshPaul
    Platinum 
Contributor
    April 21, 2025

    https://community.idmobile.co.uk/inbox/overview

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Kash M
    iD Mobile Employee
    Kash M
    iD Mobile Employee
    April 22, 2025

    Hi ​@IanCarbarns,

    If you have sent us a PM we will get back to you there.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    Jenb
    New Contributor
    October 23, 2025

    Hi, iv just landed in Greece (Rhodes) and I had a txt saying welcome to Montenegro. Which mean I’m now getting roaming charges.  Can we please fix this? 

    Lamiya C
    iD Mobile Employee
    Lamiya C
    iD Mobile Employee
    October 23, 2025

    Hi ​@Jenb ,
     

    Thanks for getting in touch, and I’m really sorry for the confusion. Rhodes is part of our Roam Free zone, so you shouldn’t be charged extra. Sometimes phones can connect to nearby networks like Montenegro by mistake, especially near borders or coastal areas.
    We’d love to help sort this out. Please reach out via Facebook, Instagram, Live Chat, our Community, or email socialqueries@idmobile.co.uk with your details ,we’re here to help

    Best regards,

    Lamiya
    iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    Jenb
    New Contributor
    October 25, 2025

    Iv reached out via instagram but am still waiting for someone to get back to me. 
    Can someone please help me sort this. I don’t want end up with unnecessary charges. 

    WelshPaul
    Platinum 
Contributor
    WelshPaul
    Platinum 
Contributor
    October 25, 2025

    You need to change your device settings from automatic network selection to manual and manually select the network you want to roam on. When set to automatic, your device will lock onto the mast that offers the strongest signal no matter where in the world you or the mast are. That’s exactly how roaming is supposed to work. 

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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