I'm roaming (free) in Greece and Cyprus, but I've had messages saying “Welcome to the USA” and have been charged high rates for data usage. Why has this happened? How can I prevent this and how do I get the incorrect charging refunded?
Roaming - wrong country detected
Hello
Thanks for getting in touch.
We are very sorry to hear you are experiencing this issue.
We would need to take a look in to this from our side so I am going to pop you over a private message to take some further details.
Please check your inbox and let us know if there are any issues accessing the message.
Thanks,
Nat
This has just happened to me too, I'm in Greece (Rhodes) and have been using data roaming fine for the last 5 days but ive just had a warning that im not using my inclusive allowance any more, shortly followed by a Welcome to Turkey text message.
Hello
Thank you for getting in touch.
We are sorry to hear this. Can you please confirm which network you are showing as connected too?
Thanks,
Natalie
Hi Natalie, I just saw your message from 2 months ago!
Where do I find my Inbox and your Private message?
Ian
+24Hi
If you have sent us a PM we will get back to you there.
Kash
Hi, iv just landed in Greece (Rhodes) and I had a txt saying welcome to Montenegro. Which mean I’m now getting roaming charges. Can we please fix this?
+9Hi
Thanks for getting in touch, and I’m really sorry for the confusion. Rhodes is part of our Roam Free zone, so you shouldn’t be charged extra. Sometimes phones can connect to nearby networks like Montenegro by mistake, especially near borders or coastal areas.
We’d love to help sort this out. Please reach out via Facebook, Instagram, Live Chat, our Community, or email socialqueries@idmobile.co.uk with your details ,we’re here to help
Best regards,
Lamiya
iD Mobile Social Media Team
Iv reached out via instagram but am still waiting for someone to get back to me.
Can someone please help me sort this. I don’t want end up with unnecessary charges.
+26You need to change your device settings from automatic network selection to manual and manually select the network you want to roam on. When set to automatic, your device will lock onto the mast that offers the strongest signal no matter where in the world you or the mast are. That’s exactly how roaming is supposed to work.
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