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July 29, 2026
Question

roamjng data

  • July 29, 2026
  • 1 reply
  • 9 views

Roaming data issue in Greece

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    July 31, 2026

    Hi ​@JayDyer,

     

    I'm sorry to hear you're having issues using your data in Greece.

     

    To help get your service working, please first make sure that the following features are enabled on your iD Mobile account:

    • Roaming
    • International
    • Premium

     

    You can check these by:

    1. Logging into the iD Mobile app or your online account.
    2. Selecting Services.
    3. Choosing Manage my services.
    4. Ensuring all three features are switched on.

     

    We also recommend manually connecting to one of our roaming partner networks in Greece:

    • Cosmote
    • Vodafone
    • Nova

     

    For iPhone:

    • Open Settings.
    • Tap Mobile Data or Mobile Service.
    • Select Network Selection.
    • Turn Automatic off.
    • Wait for the networks to load.
    • Select Cosmote, Vodafone, or Nova.
    • Ensure Data Roaming is switched on under Mobile Data Options.

    For Android:

    1. Open Settings.
    2. Tap Connections or Network & Internet.
    3. Select Mobile Networks.
    4. Ensure Data Roaming is switched on.
    5. Tap Network Operators.
    6. Turn off Select Automatically.
    7. Choose Cosmote, Vodafone, or Nova from the list.

     

    Once you've connected to one of the above networks, restart your phone and test your data again.

     

    If you're still having issues after trying these steps, please contact our Customer Service Team via Live Chat so they can investigate further: https://www.idmobile.co.uk/live-chat

     

    We hope this gets you connected soon.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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