SenderID Mismatch Error

Forum|Forum|9 months ago
December 13, 2025
2 replies
49 views

I recently switched from Lebara to ID Mobile. I use this number for international bank transactions. As part of the transition to my new phone, I need to authenticate my banking apps. This process requires the app to send an SMS for verification, which worked seamlessly with Lebara. However, with ID Mobile, I am encountering errors due to a Sender ID mismatch. This is critical for me, and I need to resolve this issue.

I have attempted several troubleshooting steps, including resetting my mobile device, adjusting network settings, and reinstalling the banking apps, but none of these solutions have worked. Can you please assist me with this problem?

R

Raj87Author

New Contributor

Hi @Lamiya C , thanks for getting back to me and acknowledging it. I really appreciate that. I'm happy to share the details you requested, but I'm a little concerned about sharing them publicly within the community. Would it be possible to share privately instead?

Gemma M

iD Mobile Employee

Hi @Raj87,

Thank you for your response and concern, we do not request private information through public posts. The agent was requesting that you send us a private message.

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Gemma M

The iD Mobile Social Media Team

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