Hi ​@Rogerroger,

Thanks for getting in touch and we’re sorry to hear you’re having concerns with your roaming charges.

When using a roaming add-on, there are a few reasons you may still see usage warnings or additional charges on your account:

• The add-on may not have fully registered before data roaming was used
• Some background apps or services may still be using data outside of the add-on
• The device may briefly connect to non-covered services before the add-on takes effect
• Certain usage (such as MMS messages, texts, calls or background system updates) may not always be included in the add-on allowance

To help prevent any further unexpected charges while you’re abroad, we’d recommend setting your bill cap to £0.00. This will stop any additional chargeable usage outside of your allowance.

If you’d like a full breakdown of the usage showing on your account or want to understand exactly what triggered the charges, please contact our Customer Service team who can investigate this in detail: https://www.idmobile.co.uk/live-chat

We appreciate how frustrating this can be, especially when you’ve purchased a roaming add-on specifically for your trip.

Regards,

Gemma M

The iD Mobile Social Media Team