still nothing done to help me access international sms | iD Mobile Community
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still nothing done to help me access international sms

  • December 14, 2025
  • 2 replies
  • 5 views

Since I switch my old number to id mobile I have been unable to receive SMS from abroad. This is particularly bad as I have an international spid and I am unable to receive a pin to confirm access to my spid. I tried everything possible but still unable to receive sms from outside the uk (I can send them though). Id mobile has failed to do anything about it (they promised to call 3 times at times when I could be called but they failed to call every single time) so I reported the issue to ofcom and I will inform communications ombudsman about the dispute when it is the right time.

2 replies

WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • December 14, 2025

Some websites claim to send test text messages from abroad to UK mobile numbers. You might want to try them and see if you get anything. However, it’s not ideal as they could be harvesting numbers for future spam. 
 

My advice is to lodge an official complaint and consider exiting without penalty. This way you can switch back to O2 and hopefully things will begin working again. Good luck! 🤞🏻 


  • Author
  • Active Contributor
  • December 14, 2025

I don’t want to go back to O2 but I want to get my sms from abroad back