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Active Contributor
December 14, 2025
Solved

still nothing done to help me access international sms

  • December 14, 2025
  • 7 replies
  • 47 views

Since I switch my old number to id mobile I have been unable to receive SMS from abroad. This is particularly bad as I have an international spid and I am unable to receive a pin to confirm access to my spid. I tried everything possible but still unable to receive sms from outside the uk (I can send them though). Id mobile has failed to do anything about it (they promised to call 3 times at times when I could be called but they failed to call every single time) so I reported the issue to ofcom and I will inform communications ombudsman about the dispute when it is the right time.

    Best answer by WelshPaul

    Some websites claim to send test text messages from abroad to UK mobile numbers. You might want to try them and see if you get anything. However, it’s not ideal as they could be harvesting numbers for future spam. 
     

    My advice is to lodge an official complaint and consider exiting without penalty. This way you can switch back to O2 and hopefully things will begin working again. Good luck! 🤞🏻 

     

    https://www.idmobile.co.uk/help-and-advice/complaints-procedure

    7 replies

    WelshPaul
    Platinum 
Contributor
    WelshPaulAnswer
    Platinum 
Contributor
    December 14, 2025

    Some websites claim to send test text messages from abroad to UK mobile numbers. You might want to try them and see if you get anything. However, it’s not ideal as they could be harvesting numbers for future spam. 
     

    My advice is to lodge an official complaint and consider exiting without penalty. This way you can switch back to O2 and hopefully things will begin working again. Good luck! 🤞🏻 

     

    https://www.idmobile.co.uk/help-and-advice/complaints-procedure

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    December 14, 2025

    I don’t want to go back to O2 but I want to get my sms from abroad back 

    Active Contributor
    December 29, 2025

    I am still unable to receive foreign messages after all this time

    WelshPaul
    Platinum 
Contributor
    Platinum 
Contributor
    December 29, 2025

    If iD Mobile can’t fix the issue you’ll need to switch networks again. Even if you lodge a complaint and take it to the ombudsman they can’t compel them to fix the problem but they can release you from your contract and let you switch back to O2.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    December 29, 2025

    For variety of reasons i cannot switch back so they better sort it.

    WelshPaul
    Platinum 
Contributor
    Platinum 
Contributor
    December 29, 2025

    Good luck. 🤞🏻 

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    December 29, 2025

    Thanks I might need it