still nothing done to help me access international sms

7 replies
47 views

Since I switch my old number to id mobile I have been unable to receive SMS from abroad. This is particularly bad as I have an international spid and I am unable to receive a pin to confirm access to my spid. I tried everything possible but still unable to receive sms from outside the uk (I can send them though). Id mobile has failed to do anything about it (they promised to call 3 times at times when I could be called but they failed to call every single time) so I reported the issue to ofcom and I will inform communications ombudsman about the dispute when it is the right time.

WelshPaulAnswer

Platinum  Contributor

Some websites claim to send test text messages from abroad to UK mobile numbers. You might want to try them and see if you get anything. However, it’s not ideal as they could be harvesting numbers for future spam.

My advice is to lodge an official complaint and consider exiting without penalty. This way you can switch back to O2 and hopefully things will begin working again. Good luck! 🤞🏻

https://www.idmobile.co.uk/help-and-advice/complaints-procedure

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

WelshPaulAnswer

Platinum  Contributor

Some websites claim to send test text messages from abroad to UK mobile numbers. You might want to try them and see if you get anything. However, it’s not ideal as they could be harvesting numbers for future spam.

My advice is to lodge an official complaint and consider exiting without penalty. This way you can switch back to O2 and hopefully things will begin working again. Good luck! 🤞🏻

https://www.idmobile.co.uk/help-and-advice/complaints-procedure

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

C

cosnick365Author

Active Contributor

I don’t want to go back to O2 but I want to get my sms from abroad back

C

cosnick365Author

Active Contributor

I am still unable to receive foreign messages after all this time

WelshPaul

Platinum  Contributor

If iD Mobile can’t fix the issue you’ll need to switch networks again. Even if you lodge a complaint and take it to the ombudsman they can’t compel them to fix the problem but they can release you from your contract and let you switch back to O2.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

C

cosnick365Author

Active Contributor

For variety of reasons i cannot switch back so they better sort it.

WelshPaul

Platinum  Contributor

Good luck. 🤞🏻

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

C

cosnick365Author

Active Contributor

Thanks I might need it