Since I switch my old number to id mobile I have been unable to receive SMS from abroad. This is particularly bad as I have an international spid and I am unable to receive a pin to confirm access to my spid. I tried everything possible but still unable to receive sms from outside the uk (I can send them though). Id mobile has failed to do anything about it (they promised to call 3 times at times when I could be called but they failed to call every single time) so I reported the issue to ofcom and I will inform communications ombudsman about the dispute when it is the right time.
Solved
still nothing done to help me access international sms
Best answer by WelshPaul
Some websites claim to send test text messages from abroad to UK mobile numbers. You might want to try them and see if you get anything. However, it’s not ideal as they could be harvesting numbers for future spam.
My advice is to lodge an official complaint and consider exiting without penalty. This way you can switch back to O2 and hopefully things will begin working again. Good luck! 🤞🏻
https://www.idmobile.co.uk/help-and-advice/complaints-procedure
+26Some websites claim to send test text messages from abroad to UK mobile numbers. You might want to try them and see if you get anything. However, it’s not ideal as they could be harvesting numbers for future spam.
My advice is to lodge an official complaint and consider exiting without penalty. This way you can switch back to O2 and hopefully things will begin working again. Good luck! 🤞🏻
https://www.idmobile.co.uk/help-and-advice/complaints-procedure
+26If iD Mobile can’t fix the issue you’ll need to switch networks again. Even if you lodge a complaint and take it to the ombudsman they can’t compel them to fix the problem but they can release you from your contract and let you switch back to O2.
+26Good luck. 🤞🏻
Log in to the iD Community.
Not a member yet? Create an account
Please enter your email address. If it matches our records, we'll send you a password reset link.
Need help? Email CommunitySupport@idmobile.co.uk with your iD Community username.
