switching sim abroad

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Hi my plan finishes in a week or two ,i have tried to pre pay it and finish it ,it's in my ex partners details but im backpacking and want to keep the sim and change to sim only deal to my name would it be possible and to get the codes and stuff i need by email instead of txt please

Thanks

Amy

WelshPaulAnswer

Platinum  Contributor

You cannot change the name of the account holder even if the account holder agrees. You will need to obtain a PAC and port out the number to another network if you want to keep the number under your name. To get a PAC (Porting Authorisation Code) to keep your mobile number when switching providers in the UK, text PAC to 65075 from the phone you want to keep; it's free, usually arrives within a minute (or up to two hours/days depending on request method), and is valid for 30 days, letting you give it to your new network to transfer your number.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Lamiya C

iD Mobile Employee

Hi @Amy Parker,

Thanks for your message. I’m really sorry, I know this isn’t ideal while you’re traveling, but because the account is currently under your ex-partner’s name, it’s not possible to move the plan or SIM into your name until the account holder authorizes the change.

Lamiya

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

WelshPaulAnswer

Platinum  Contributor

You cannot change the name of the account holder even if the account holder agrees. You will need to obtain a PAC and port out the number to another network if you want to keep the number under your name. To get a PAC (Porting Authorisation Code) to keep your mobile number when switching providers in the UK, text PAC to 65075 from the phone you want to keep; it's free, usually arrives within a minute (or up to two hours/days depending on request method), and is valid for 30 days, letting you give it to your new network to transfer your number.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Lamiya C

iD Mobile Employee

Hi @Amy Parker ,

I’m really sorry for any confusion earlier. What I meant is that any changes or authorizations on the account must be done by the account holder — in this case, your ex-partner. We aren’t able to make changes to the account.
an transfer it to a new plan, You can request a PAC by texting PAC to 65075 from the phone number you want to keep. It’s free and usually arrives within a minute (sometimes up to a few hours) and is valid for 30 days.

Lamiya

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.