TEXT MSG FROM ID RE: INDIA 5-DAY ADD ON EXPIRING WHEN I HAVEN'T PURCHASES ANY ADD-ONs | iD Mobile Community
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TEXT MSG FROM ID RE: INDIA 5-DAY ADD ON EXPIRING WHEN I HAVEN'T PURCHASES ANY ADD-ONs

  • November 10, 2025
  • 2 replies
  • 15 views
J
New Contributor

I am new to ID Mobile (joined just last week) and all has gone very smoothly.

However, yesterday I received a text msg from ID Mobile saying “Just a heads up, your India 5-Day Add-on with 10gb expires tomorrow…...” and then saying I can purchase another Add-on.

Well I have no links with India whatsoever and I definitely did not purchase an India Add-on in the first place.  I am very concerned that this is either a scam or error on ID’s part which I will be charged for.

Has anyone else had this happen or know anything about it?

Best answer by Lamiya C

Hi ​@jeannieking ,

Thanks for getting in touch, and welcome to iD Mobile! I'm really glad to hear your experience has gone smoothly so far.
Regarding the text message about the India 5-Day Add-on, I completely understand your concern, especially since you haven’t purchased this add-on and have no links to India.
I’d like to reassure you that this is not a scam, and you won’t be charged for anything you haven’t requested. It looks like this message may have been sent in error, 

 

If you notice anything unusual on your account or bill, please don’t hesitate to reach out. You can contact us via Facebook or Instagram, Live Chat, our Community, or by emailing socialqueries@idmobile.co.uk, we’re here to help and make sure everything’s sorted.

Lamiya
 

    2 replies

    L
    iD Mobile Employee
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    • Lamiya C
    • iD Mobile Employee
    • Answer
    • November 10, 2025

    Hi ​@jeannieking ,

    Thanks for getting in touch, and welcome to iD Mobile! I'm really glad to hear your experience has gone smoothly so far.
    Regarding the text message about the India 5-Day Add-on, I completely understand your concern, especially since you haven’t purchased this add-on and have no links to India.
    I’d like to reassure you that this is not a scam, and you won’t be charged for anything you haven’t requested. It looks like this message may have been sent in error, 

     

    If you notice anything unusual on your account or bill, please don’t hesitate to reach out. You can contact us via Facebook or Instagram, Live Chat, our Community, or by emailing socialqueries@idmobile.co.uk, we’re here to help and make sure everything’s sorted.

    Lamiya
     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    J
    J
    New Contributor
    • jeannieking
    • Author
    • New Contributor
    • November 10, 2025

    Many thanks.  That has put my mind at rest.

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