Skip to main content
Community Member
Jen6512
Community Member
September 26, 2025
Question

Thailand

  • September 26, 2025
  • 1 reply
  • 137 views

I’m currently in Thailand and I’m trying to add Roam Beyond for Thailand to my package but keep getting the ‘Oops..’ message. 
 

I’ve paid extra funds to my account to cover the 10 day package but it’s not letting me get past this error message. I really need it resolved and added to my account as I’m out in the middle of nowhere with limited wifi. 
 

Can an ID member contact me and correct this please / apply to my ‘Plan’ so I can roam. 
 

10 days for £35. 
 

I’ve already prepaid by manually paying ID for this. 
 

im not sure if they won’t do it as I’m already here? 
 

Please help!

    1 reply

    Siân W
    iD Mobile Employee
    Siân W
    iD Mobile Employee
    September 27, 2025

    OK ​@Jen6512 

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

    We’ll see you there.
     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement