Skip to main content
New Contributor
May 13, 2026
Question

Travelling to Spain

  • May 13, 2026
  • 3 replies
  • 103 views

Hi. Do I need to change any settings to use my phone in Spain or will it automatically work when I arrive? 

    3 replies

    iD Mobile Employee
    May 13, 2026

    Hi ​@CeriH ,

     

    The roaming services will automatically work when you land in Spain.

    We would advise checking that roaming is enabled both on your phone and in the iD Mobile app, and also ensuring your bill cap is set to £0 to avoid any unexpected charges.

     

    To set or change your Bill Cap on the iD Mobile app:


    Open the iD Mobile app and sign in
    Tap Bills at the bottom of the screen
    Scroll down and select Manage bill cap
    Move the slider or enter the amount you want
    Tap Save or Confirm


    To turn on roaming in the iD Mobile app:


    Open the iD Mobile app
    Tap Plan (bottom menu)
    Scroll down and select Manage your iD services
    Find Roaming
    Switch the roaming toggle ON
    Tap Save / Confirm

     

    -Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    CeriHAuthor
    New Contributor
    May 13, 2026

    Thank you! 

    My son is also on ID but for some reason his account isnt linked to mine, any idea how I would check his please? 

    iD Mobile Employee
    May 13, 2026

    Hi ​@CeriH 

     

    You will need to add him so he can be visible to your online account via the below steps:
     

    ADD SECOND ACCOUNT
     
    To add another account on the new app/website please follow the steps below:  
     
    1. Log into the account you are already registered for
    2. On the 'Home' screen on the top right corner, click on 'view plans'
    3. Add subscription
    4. Insert the details linked to the second account.

     

    Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.