trying to call Sri Lanka with ID from UK

Hi ​@jjjkkk,

Thanks for your message. I’m really sorry you’re having trouble making international calls, especially after topping up, I understand how frustrating that must be.

The message about your capped limit usually means your account has a spend cap or restriction in place, which can block international calls even if you’ve added credit.

Please try these quick checks:

• Go to the iD Mobile app → Settings / Spend Cap
→ Make sure your cap allows international calling (or is not set too low)
• Check if international calling is enabled on your plan
• Restart your phone after any changes
• Try dialling in full format: +94 (Sri Lanka code) + number

Even with top-ups, international calls can still be blocked if a cap or restriction is active on the account.

If it still doesn’t work after checking your cap settings, let us know.

Lamiya

Hi Lamiya. 

Thanks for your message.  I tried all that you suggested and restarted also international is set on. 

But it still comes up with the voice message you have reached your called limit.  When I have £5 in credit. 

Any other suggestions I can try? 

Thanks 

Hi ​@jjjkkk.

Thanks for trying those steps and for the update.

To look into this properly and check why you’re still receiving that message despite having credit, please contact us directly via Live Chat so we can review your account in detail and resolve this for you.

You can reach us here: https://www.idmobile.co.uk/live-chat.

Once we can access your account, we’ll be able to investigate what’s causing this and help get it sorted.

Thanks,

Marquerita

The iD Mobile Team