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Simon Panton
Community Member
Simon Panton
Community Member
May 28, 2026
Question

Trying to ring Lanzorete in Spain

  • May 28, 2026
  • 1 reply
  • 14 views

Im trying to ring Lanzorete, Spain and keep getting message “its not been possible to connect your call”.

 

I have roaming setup on my phone.

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    May 30, 2026

    Hi ​@Simon Panton,

     

    Thanks for getting in touch.

     

    If you're calling a Spanish number from the UK, the call won't come out of your standard UK allowance, so you'll need to make sure your bill cap is high enough to allow the call to connect.

     

    The current charges are:

    • £0.18 per minute to Spanish mobile numbers
    • £0.07 per minute to Spanish landlines

     

    To increase your bill cap:

    • Open the iD Mobile app
    • Go to My Services
    • Select Bill Cap
    • Increase the amount and save the changes

     

    Also make sure that all the correct features are enabled on your iD Mobile account. 

     

    Once updated, wait a few minutes and then try the call again.

     

    If the issue continues after increasing the bill cap, please contact our Live Chat team so they can investigate further.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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