I bought a Turkey roaming add on for my holiday but it didn't work. I tried all the suggestions in the setting up, including turning on both roaming settings, wiping the data from my phone and trying to connect to a turkish network. In the end I bought a Turkish sim. You can see from my data that none has been used. Will I get my money back?
Question
Turkey add on didnt work
Hi
Sorry to hear that your Turkey roaming bundle did not work. Did you try connecting to our network partner, Türk Telekom, while in Turkey?
Michael Z
Hi - I bought mine on 25/04/2026 and mine also didn’t work and it caused me a lot of stress being in a new country with no data. I tried everying as well and I could see it said Turk Telecom in the corner of the phone but didn’t work. It ruined my day trip to Turkey. Please advise how I can take my complaint further as you have taken payment for a service that did not deliver.
Thanks
kind regards,
- Kang
+8Hi
I am so sorry to hear that you feel this way. I've just sent you a private message to help get this sorted.
To find it, click your profile picture in the top-right corner and select ‘Private Messages’.
You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview
We'll speak to you there.
Regards,
Gemma M
The iD Mobile Social Media Team
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