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Community Member
KTBumble
Community Member
April 1, 2026
Question

Turkey add on didnt work

  • April 1, 2026
  • 3 replies
  • 66 views

I bought a Turkey roaming add on for my holiday but it didn't work. I tried all the suggestions in the setting up, including turning on both roaming settings, wiping the data from my phone and trying to connect to a turkish network.  In the end I bought a Turkish sim. You can see from my data that none has been used. Will I get my money back?

    3 replies

    iD Mobile Employee
    Michael Z
    iD Mobile Employee
    April 1, 2026

    Hi ​@KTBumble 

     

    Sorry to hear that your Turkey roaming bundle did not work. Did you try connecting to our network partner, Türk Telekom, while in Turkey?

     

    Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    Mkang
    New Contributor
    April 27, 2026

    Hi - I bought mine on 25/04/2026 and mine also didn’t work and it caused me a lot of stress being in a new country with no data. I tried everying as well and I could see it said Turk Telecom in the corner of the phone but didn’t work. It ruined my day trip to Turkey. Please advise how I can take my complaint further as you have taken payment for a service that did not deliver. 
     

    Thanks 

    kind regards,

    1. Kang
    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    April 27, 2026

    Hi ​@Mkang,

     

    I am so sorry to hear that you feel this way. I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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