Turkey roaming add on not working

2 replies
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I have already spoken to the chat bot and tried all their suggestions. I have just purchased a £20 5 day Roaming add on for Turkey and the internet isn't working. How do I get a refund?

Decembersangel72Answer

Gold Contributor

Hi @millie2504

When you connect to Live Chat type ‘talk to a person’ when you open the dialogue box to bypass the unhelpful chatbot.
Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.

You can also send a private message via their Socials (Facebook, X or Instagram)
iD Mobile social media accounts:-

Instagram: @idmobileuk
Facebook: idmobileuk
X (formerly Twitter): @iD_Mobile

Or, email them at socialqueries@idmobile.co.uk

Hope this helps x

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

WelshPaul

Platinum  Contributor

Ask for one.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Decembersangel72Answer

Gold Contributor

Hi @millie2504

When you connect to Live Chat type ‘talk to a person’ when you open the dialogue box to bypass the unhelpful chatbot.
Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.

You can also send a private message via their Socials (Facebook, X or Instagram)
iD Mobile social media accounts:-