I have already spoken to the chat bot and tried all their suggestions. I have just purchased a £20 5 day Roaming add on for Turkey and the internet isn't working. How do I get a refund?
Solved
Turkey roaming add on not working
Best answer by Decembersangel72
Hi
When you connect to Live Chat type ‘talk to a person’ when you open the dialogue box to bypass the unhelpful chatbot.
Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.
You can also send a private message via their Socials (Facebook, X or Instagram)
iD Mobile social media accounts:-
- Instagram: @idmobileuk
- Facebook: idmobileuk
- X (formerly Twitter): @iD_Mobile
Or, email them at socialqueries@idmobile.co.uk
Hope this helps x
+26Ask for one.
+16Hi
When you connect to Live Chat type ‘talk to a person’ when you open the dialogue box to bypass the unhelpful chatbot.
Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.
You can also send a private message via their Socials (Facebook, X or Instagram)
iD Mobile social media accounts:-
- Instagram: @idmobileuk
- Facebook: idmobileuk
- X (formerly Twitter): @iD_Mobile
Or, email them at socialqueries@idmobile.co.uk
Hope this helps x
Log in to the iD Community.
Not a member yet? Create an account
Please enter your email address. If it matches our records, we'll send you a password reset link.
Need help? Email CommunitySupport@idmobile.co.uk with your iD Community username.
