Turkey roaming add on not working | iD Mobile Community
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Turkey roaming add on not working

  • November 29, 2025
  • 2 replies
  • 15 views

I have already spoken to the chat bot and tried all their suggestions. I have just purchased a £20 5 day Roaming add on for Turkey and the internet isn't working. How do I get a refund?

2 replies

WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • November 29, 2025

Ask for one.


Decembersangel72
Gold Contributor
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Hi ​@millie2504 

When you connect to Live Chat type ‘talk to a person’ when you open the dialogue box to bypass the unhelpful chatbot.
Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.

You can also send a private message via their Socials (Facebook, X or Instagram)  
iD Mobile social media accounts:-



Or,  email them at socialqueries@idmobile.co.uk
 

Hope this helps x