Turkey roaming add on not working

Forum|Forum|9 months ago
November 29, 2025
2 replies
93 views

I have already spoken to the chat bot and tried all their suggestions. I have just purchased a £20 5 day Roaming add on for Turkey and the internet isn't working. How do I get a refund?

Best answer by Decembersangel72

Hi @millie2504

When you connect to Live Chat type ‘talk to a person’ when you open the dialogue box to bypass the unhelpful chatbot.
Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.

You can also send a private message via their Socials (Facebook, X or Instagram)
iD Mobile social media accounts:-

Instagram: @idmobileuk
Facebook: idmobileuk
X (formerly Twitter): @iD_Mobile

Or, email them at socialqueries@idmobile.co.uk

Hope this helps x

WelshPaul

Platinum  Contributor

Ask for one.

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Decembersangel72Answer

Gold Contributor

Hi @millie2504

When you connect to Live Chat type ‘talk to a person’ when you open the dialogue box to bypass the unhelpful chatbot.
Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.

You can also send a private message via their Socials (Facebook, X or Instagram)
iD Mobile social media accounts:-