Turned off roaming and set my out of plan cap to £0 as soon as i got to Brazil but my dara allowance seems to have gone over my monthly limit to

 Hi ​@Bloke,

Sorry to hear about the confusion with your data usage, I can understand why that’s worrying, especially after taking steps to avoid any charges.

What may have happened is that, in the short time between arriving in Brazil and switching your roaming/data settings off or adjusting your bill cap, some background activity (like app refreshes, emails, or system services on your iPhone) could have used a small amount of data. Even brief usage like this can sometimes be recorded and show against your allowance in the iD Mobile app.

The charge for using your iD Mobile allowances in Brazil can be found here: https://www.idmobile.co.uk/help-and-advice/international-and-roaming-charges

It’s also worth noting that usage reporting isn’t always instant, so some activity may appear slightly later than when it actually occurred.

As this is a public platform, I’m not able to access or check your account details directly. For a full breakdown and to get this looked into properly, I’d recommend reaching out to our Live Chat team here: https://www.idmobile.co.uk/live-chat, they’ll be able to investigate this for you in more detail and provide clarity on the charges.

Regards,

Gemma M

The iD Mobile Social Media Team