unable to find add ons

Hi ​@Charlfhd,

Sorry you’re having trouble finding the add-ons section, I’ll help you locate it.

How to find add-ons in your iD Mobile account

If it’s not showing in the app, try the following:

• Log in to your account via the website instead: https://www.idmobile.co.uk/my-account/login
• From your dashboard, scroll down to your plan section
• Look for “Add-ons” or “Manage plan”
• Select “Add data add-on” (or similar wording) and follow the steps

If you still can’t see it, it can sometimes be due to:

• Temporary app glitches (try logging out/in or reinstalling the app)
• Account eligibility (e.g. certain plans or bill cap settings)

Handy tip for roaming add-ons:

It’s best to purchase your add-on once you’ve arrived at your destination. That way, it activates at the right time and you get the full benefit of it while you’re abroad.

If it’s still not appearing after trying the website, I’d recommend reaching out to Live Chat so they can add it for you: https://www.idmobile.co.uk/live-chat 

Let me know if you need anything else!

Regards,

Gemma M

The iD Mobile Social Media Team