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New Contributor
July 3, 2026
Question

unable to ise data roaming abroad

  • July 3, 2026
  • 5 replies
  • 63 views

I’m unable to use data roaming abroad please help

    5 replies

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    July 6, 2026

    Hi ​@c1172600,

     

    We're sorry to hear you're having trouble using data roaming.

     

    Could you let us know which country you're currently in? That will help us check whether it's included in your roaming allowance and advise you on the correct troubleshooting steps.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    c1172600Author
    New Contributor
    July 6, 2026

    Hi there i’m in the Uk now as my home country but i was in Spain

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    July 7, 2026

    Hi ​@c1172600,

     

    We're sorry to hear you had trouble while you were in Spain.

     

    Now that you're back in the UK, we won't be able to carry out any roaming troubleshooting, as the issue can no longer be replicated.

     

    It may have been caused by your roaming features not being enabled correctly at the time, or your phone not connecting to one of our preferred roaming partners in Spain, which are Movistar and Yoigo.

     

    You can find more information about our roaming destinations and preferred networks here: https://community.idmobile.co.uk/roaming-76/which-roaming-destinations-are-included-in-my-plan-45112

     

    If you travel abroad again and experience the same issue, please get in touch with us while you're still overseas so we can help troubleshoot it with you.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    July 29, 2026

    I have an issue with data roaming in Greece but WhatsApp works?

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    July 31, 2026

    Hi ​@JayDyer,

     

    I'm sorry to hear you're having issues using your data in Greece.

     

    To help get your service working, please first make sure that the following features are enabled on your iD Mobile account:

    • Roaming
    • International
    • Premium

     

    You can check these by:

    1. Logging into the iD Mobile app or your online account.
    2. Selecting Services.
    3. Choosing Manage my services.
    4. Ensuring all three features are switched on.

     

    We also recommend manually connecting to one of our roaming partner networks in Greece:

    • Cosmote
    • Vodafone
    • Nova

     

    For iPhone:

    • Open Settings.
    • Tap Mobile Data or Mobile Service.
    • Select Network Selection.
    • Turn Automatic off.
    • Wait for the networks to load.
    • Select Cosmote, Vodafone, or Nova.
    • Ensure Data Roaming is switched on under Mobile Data Options.

    For Android:

    1. Open Settings.
    2. Tap Connections or Network & Internet.
    3. Select Mobile Networks.
    4. Ensure Data Roaming is switched on.
    5. Tap Network Operators.
    6. Turn off Select Automatically.
    7. Choose Cosmote, Vodafone, or Nova from the list.

     

    Once you've connected to one of the above networks, restart your phone and test your data again.

     

    If you're still having issues after trying these steps, please contact our Customer Service Team via Live Chat so they can investigate further: https://www.idmobile.co.uk/live-chat

     

    We hope this gets you connected soon.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.