Hi ​@c1172600,

We're sorry to hear you're having trouble using data roaming.

Could you let us know which country you're currently in? That will help us check whether it's included in your roaming allowance and advise you on the correct troubleshooting steps.

Regards,

Gemma M

The iD Mobile Social Media Team

Hi there i’m in the Uk now as my home country but i was in Spain

Hi ​@c1172600,

We're sorry to hear you had trouble while you were in Spain.

Now that you're back in the UK, we won't be able to carry out any roaming troubleshooting, as the issue can no longer be replicated.

It may have been caused by your roaming features not being enabled correctly at the time, or your phone not connecting to one of our preferred roaming partners in Spain, which are Movistar and Yoigo.

You can find more information about our roaming destinations and preferred networks here: https://community.idmobile.co.uk/roaming-76/which-roaming-destinations-are-included-in-my-plan-45112

If you travel abroad again and experience the same issue, please get in touch with us while you're still overseas so we can help troubleshoot it with you.

Regards,

Gemma M

The iD Mobile Social Media Team

I have an issue with data roaming in Greece but WhatsApp works?

Hi ​@JayDyer,

I'm sorry to hear you're having issues using your data in Greece.

To help get your service working, please first make sure that the following features are enabled on your iD Mobile account:

• Roaming
• International
• Premium

You can check these by:

1. Logging into the iD Mobile app or your online account.
2. Selecting Services.
3. Choosing Manage my services.
4. Ensuring all three features are switched on.

We also recommend manually connecting to one of our roaming partner networks in Greece:

• Cosmote
• Vodafone
• Nova

For iPhone:

• Open Settings.
• Tap Mobile Data or Mobile Service.
• Select Network Selection.
• Turn Automatic off.
• Wait for the networks to load.
• Select Cosmote, Vodafone, or Nova.
• Ensure Data Roaming is switched on under Mobile Data Options.

For Android:

1. Open Settings.
2. Tap Connections or Network & Internet.
3. Select Mobile Networks.
4. Ensure Data Roaming is switched on.
5. Tap Network Operators.
6. Turn off Select Automatically.
7. Choose Cosmote, Vodafone, or Nova from the list.

Once you've connected to one of the above networks, restart your phone and test your data again.

If you're still having issues after trying these steps, please contact our Customer Service Team via Live Chat so they can investigate further: https://www.idmobile.co.uk/live-chat

We hope this gets you connected soon.

Regards,

Gemma M

The iD Mobile Social Media Team