Did you activate your SIM first in UK??

Can’t be done overseas.

Hi ​@Neha2710,

Thanks for getting in touch and we’re sorry to hear you’re having issues using your phone while in Singapore.

As per Geluk’s advise, could you confirm that you activated the eSIM, if the answer is yes, please see the below, if no, kindly contact our customer service team via live chat, you can reach them here:https://www.idmobile.co.uk/live-chat

Singapore is not included as part of iD Mobile’s standard roaming destinations, so this would explain why you’re unable to make or receive calls as expected.

If you are trying to use your iD Mobile service while abroad, you would need to either:

• Ensure your bill cap is set to allow chargeable usage, or
• Purchase a suitable roaming add-on (please note roaming add-ons provide data usage only, not calls or texts in all destinations)

If you are using a data roaming add-on, please also ensure you are connected to one of the approved local networks in Singapore:

• Singtel
• StarHub
• M1

We’d recommend manually selecting each of these networks in your phone settings, then restarting your device and testing again.

Additionally, while the add-on is suitable for things like maps or browsing, they don’t include calls or texts. Any standard calls or SMS will be charged separately at out-of-plan rates, which could become quite expensive based on the timeframe that you have provided, as the longest is only valid up to 10 days.

How the Roam Beyond add-ons work:

• You can purchase a data-only bundle via the iD Mobile app or your online account.
• The add-on starts immediately upon purchase and lasts for a fixed duration.
• Once it expires, you’ll need to buy another add-on or you’ll be charged standard roaming rates (if your bill cap allows this).
• Your regular UK allowance (minutes and texts) is not included while in Singapore.

How to check if you have a bill cap in place:

• To view or change your bill cap, log in to the iD Mobile app or your online account, go to the Bills section, and select Manage bill cap.
• You can adjust this using the slider or by entering an amount (between £0 and up to £75.00, depending on your account type).

Add-on options:

Standard roaming charges (without an add-on):

The table below displays how much you’ll be charged for any minutes, texts or data that you use.

* Price per minute

** Please note: MMS charges vary. For further information, refer to Terms & Conditions. If you joined or upgraded on or before 20th June 2023 the MMS cost is £0.30 per message for Roaming within EU Bands 1 and 2.

*** Data is charged or deducted in one kilobyte (KB) increments and any part KB used will be rounded up to the nearest KB.

**** The charges below will apply to all Pay-as-you-go customers starting from 1st October 2024. Find out more about the current charges here.

Prices shown include VAT where applicable.

For more information, you can visit: https://www.idmobile.co.uk/help-and-advice/international-and-roaming-charges. 

If you have any further questions, feel free to pop us a message on live chat - https://www.idmobile.co.uk/live-chat - we are more than happy to answer any further questions you may have.

Regards,

Gemma M
The iD Mobile Social Media Team