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Question

under 18 lock on

  • April 12, 2026
  • 3 replies
  • 13 views
K
New Contributor

I seem to have an under 18 lock on my contract. I tried to donate to a charity but messages won't send. I am locked out of some web sites too.

3 replies

Z
iD Mobile Employee
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  • Zandile M
  • iD Mobile Employee
  • April 12, 2026

Hi ​@Kevin Nicol 

 

Thank you for getting in touch. 

 

It sounds like your account may have a content (18+) restriction enabled, which can block access to certain websites and prevent things like charity donations via text.

 

Please send us a private message so that we can assist you.

 

Thank you,

 

Zandie M

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
K
New Contributor
  • Kevin Nicol
  • Author
  • New Contributor
  • April 12, 2026

Can you let me know if I have an under 18 restriction on my phone.

 

Thanks

Kev

Hosai W
iD Mobile Employee
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  • Hosai W
  • iD Mobile Employee
  • April 13, 2026

Hi ​@Kevin Nicol,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview
I'll speak to you there.
 

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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