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July 12, 2026

urgent help needed due to medical emergency

  • July 12, 2026
  • 1 reply
  • 11 views

Help please - we are in Montenegro - my wife has had a very serious accident today and is in intensive care. I have managed to increase my bill cap to £25 so I can be called whilst talking to travel insurers etc … we are trying to sort emergency air repatriation to uk as soon as possible for further surgery. Can you help me sort additional calls if needed as 30p min only gives me a small window to get this sorted. Any help urgently appreciated thanks Rob

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    July 12, 2026

    Hi ​@dilbert,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.