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urgent help needed due to medical emergency

  • July 12, 2026
  • 1 reply
  • 9 views

Help please - we are in Montenegro - my wife has had a very serious accident today and is in intensive care. I have managed to increase my bill cap to £25 so I can be called whilst talking to travel insurers etc … we are trying to sort emergency air repatriation to uk as soon as possible for further surgery. Can you help me sort additional calls if needed as 30p min only gives me a small window to get this sorted. Any help urgently appreciated thanks Rob

1 reply

Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • July 12, 2026

Hi ​@dilbert,

 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

 

We'll speak to you there.

 

Thanks,

 

Gemma M

The iD Mobile Social Media Team