How much data roaming do I have left this month and how do I buy extra if I run out?
Solved
what happens whn i use up my 30 gb roaming data
Best answer by Gemma M
Hi
Thanks for getting in touch.
Until further notice, the previous 30GB EU roaming limit has been removed. When you're travelling in one of our inclusive EU roaming destinations, you can use your usual UK data allowance while roaming.
If you'd like to check how much data you have remaining, you can do so in the iD Mobile app or by logging in to My Account online.
If you use all of your monthly data allowance, you can purchase a data add-on through the iD Mobile app or My Account.
Regards,
Gemma M
The iD Mobile Social Media Team
+14Hi
Thanks for getting in touch.
Until further notice, the previous 30GB EU roaming limit has been removed. When you're travelling in one of our inclusive EU roaming destinations, you can use your usual UK data allowance while roaming.
If you'd like to check how much data you have remaining, you can do so in the iD Mobile app or by logging in to My Account online.
If you use all of your monthly data allowance, you can purchase a data add-on through the iD Mobile app or My Account.
Regards,
Gemma M
The iD Mobile Social Media Team
+14Hi
You're very welcome! We're really glad we could help and that it's taken a weight off your mind.
If you need any further assistance, please don't hesitate to get back in touch. We're always happy to help.
Regards,
Gemma M
The iD Mobile Social Media Team
+14Hi
We're sorry to hear your daughter is having trouble using her phone while in Germany.
Could you please check whether she's connected to one of our roaming partners? In Germany, these are:
- Telekom
- Vodafone
- Telefónica (O2)
She can manually select a network by following the steps below.
For iPhone:
- Open Settings.
- Tap Mobile Service (or Cellular).
- Select Network Selection.
- Turn Automatic off.
- Wait for the available networks to appear, then select Telekom, Vodafone, or Telefónica (O2).
For Android:
(These steps may vary slightly depending on the device.)
- Open Settings.
- Tap Connections or Network & Internet.
- Select Mobile Networks.
- Tap Network Operators.
- Turn Select Automatically off.
- Wait for the available networks to appear, then select Telekom, Vodafone, or Telefónica (O2).
Once she's connected, please let us know if she's still unable to use her services and we'll be happy to help further.
Regards,
Gemma M
The iD Mobile Social Media Team
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