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Question

when does eu roaming reset

  • June 3, 2026
  • 5 replies
  • 25 views
C
New Contributor

Really struggling to find clear information anywhere on the website regarding this.

I understand I can spend 63 days roaming in the EU within a 4 month period for no additional fees.

If I travel on 1 January 2027 and spend 63 days abroad returning on Friday 5 March. Am I correct in saying my 4 month period will reset from exactly 4 months from 1 January 2027 ie. From 4 May 2027 and i can then use a further 63 days over the next 4 month period?

    5 replies

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • June 4, 2026

    Hi ​@Cantfindanswers,

     

    Thanks for getting in touch.

     

    To clarify: Your data allowance refreshes on your monthly bill cycle date, so this is when your UK allowance (including any eligible roaming usage) resets each month.

     

    Separately from this, EU roaming is also subject to a fair usage policy, which is designed to ensure roaming is used in line with occasional travel rather than permanent use abroad.

     

    This fair usage policy may take into account factors such as:

    • How much of your usage is consistently happening abroad
    • How often and for how long you are roaming
    • Your overall usage pattern over time

     

    As a result, even though your allowance refreshes monthly on your bill cycle, roaming usage can still be monitored under fair usage rules across a longer period.

     

    You can read more about this here: https://www.idmobile.co.uk/help-and-support/eu-roaming/fair-usage-policy

     

    If you’d like, our Live Chat team can also check your specific account and confirm how this applies to your usage.

     

    Regards,


    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    C
    New Contributor

    Hi, yes could you please advise how I can access the live chat? No option is showing on my side.

    I’m still finding the policy extremely confusing, and at times it feels deliberately convoluted. As it’s advertised as allowing 63 days within a 4 month period, it would seem logical that this should reset once that 4 months has passed. However, I haven’t yet received a definitive or straightforward explanation confirming this.

    I would really appreciate a clear clarification on how the reset period works.

    C
    New Contributor

    Any update please? Please can you connect me with live chat

    Lamiya C
    iD Mobile Employee
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    • Lamiya C
    • iD Mobile Employee
    • June 6, 2026

    HI ​@Cantfindanswers,

     

    Thanks for your message, I’m really sorry for the confusion around this, I understand you want a clear answer.

    You can reach our Live Chat team here:https://www.idmobile.co.uk/live-chat

     

    Scroll down and click “Chat with us” (you may need to accept cookies for it to appear).

     

    Lamiya

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    C
    New Contributor

    Hi your 'live chat' are also unable to answer this simple question. It seems nobody knows the official policy. How can this be escalated to management?

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