Why does my phone work perfectly when travelling in the Netherlands but as soon as I cross the border into Brussels nothing works how can I rectify this
Question
why does my phone work perfectly when travelling in the Netherlands but as soon as I cross the border into Belgium , nothing works how can I rectify this
+5Hi
I’m really sorry to hear you’ve had trouble with your service after crossing into Brussels. I understand how important it is to stay connected while travelling.
From what you’ve described, the issue is likely related to roaming network selection and/or account settings.
To help get this working again, please check the following:
- Roaming is switched ON in your iD Mobile app/account settings
- Your Bill Cap is set to £0, which helps prevent any out-of-plan restrictions affecting roaming
- Manually select a network in Belgium we partner with BASE and Orange Belgium, so please try connecting to one of these networks if it doesn’t connect automatically
Once connected to a partner network, service should resume as normal for calls, texts, and data.
If it still doesn’t work after trying this, let me know and I can look into it further for you.
Owethu
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