why does my roaming keep stopping despite being on unlimited plan

3 replies
56 views

Has anyone else had this problem?

Lamiya C

iD Mobile Employee

Hi @Fruit

What would you like to be assisted with?

Lamiya

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F

FruitAuthor

New Contributor

I’d like my data roaming to work like it should. It works briefly each day then stops, like it’s been capped, but I have unlimited data contract

Lamiya C

iD Mobile Employee

Hi @Fruit ,

, I’m really sorry to hear you’re having issues with your data roaming. Even on an unlimited plan, iD Mobile has a roaming fair-usage limit (up to 30GB), and roaming can also be affected if settings or network selection aren’t quite right.

Quick things to check:
• Make sure Data Roaming is switched ON
• Turn Airplane Mode off and restart your phone
• Try manually selecting a network in your phone settings
• Check your APN is set to:
APN: id | Name: iD

Lamiya

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.