Why is it so hard to get help from id...! Three week now spending HR after HR on the chat lines and it complaint lines…Oh and dealing with the scummy Scammer who are being allowed to hide on this community board.... YES scammers are reading and responding to your messages... And will contact you directly if they can… ID know this and well, don't seem to care.… The issue started as a roaming one and turned in to a fraud one. After an hour on one chat I had to give up and go back to work.... ID should be all over fraud....!!! I'm leaving ID as they have breach contract... I hope someone at ID actually takes note as so far they don't seem to care....

Hi @Graydog68We’re really sorry to hear about the experience you’ve had, and we completely understand how frustrating this situation must be. Please be assured that we take any reports of fraud extremely seriously and have dedicated teams who investigate such matters thoroughly.We never want any of our customers to feel unsupported. While we know your time is valuable, we’d like to make sure your concerns are properly addressed.If you still need help, please reach out to us privately via the following link; https://community.idmobile.co.uk/inbox/overview or email us at Socialqueries@idmobile.co.uk. We appreciate you bringing this to our attention and are genuinely sorry that your experience hasn’t reflected the high standard of service we aim to provide.~MarqueritaThe iD Mobile Team

why is it so hard to get support from ID mobile!!!

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