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Question

Will I get charged for calls from UK to USA Freephone number?

  • March 25, 2026
  • 2 replies
  • 11 views
A
Active Contributor

I recently made a call to USA using what I believed was a Freephone (1-800- ). However I got charged for the call. Should this call have been free?

    2 replies

    iD Support
    iD Mobile Employee

    Hi ​@Alant1948 

     

    Thank you for getting in touch with us, I understand your concern regarding the charge for your call to a US 1-800 number.

     

    Please note that US Freephone numbers (1-800 numbers) are not free when dialled from the UK or while roaming, even though they are free when called within the United States. As a result, these calls are treated as international calls and are chargeable under your tariff.

     

    Thank you,

     

    Zandile 

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    A
    Active Contributor
    • Alant1948
    • Author
    • Active Contributor
    • March 25, 2026

    Hi - thanks for the response.

     

    However I have just found this info on the Wells Fargo website:

    International Access Codes - Wells Fargo

    Customers outside of the United States can call Wells Fargo customer service toll-free from most countries.

    Country

    Personal Accounts 

    Business Accounts

    Online Customer Service

    		  

     

     

     

     

    		  

    United Kingdom (U.K.) 

    00-800-86935577

    00-800-22559356

    00-800-95644422

    		  

     

    So, would a call to this number be free or not?

    Is it a ‘special’ number that somehow gets round the ‘international - chargeable’ tariff?

     

    TIA

     

    Alan

     

     

     

     

     

     

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