Community Member

will not connect to the network

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My phone will not connect to network. On settings it says 'mobile data won't autoconnect' but my data roaming is toggled on and I have plenty of data left for this month.

M

Marquerita T

iD Mobile Employee

Hi @boothroydm.

I am sorry you’re having issues connecting. Please try:

Restart your phone
Turn Airplane mode on/off
Check Mobile Data is ON
Manually select network: Settings > Mobile Networks > Network Operators > turn ON automatic & select iD/Three
Reset network settings:

iPhone: Settings > General > Transfer or Reset > Reset > Network Settings
Android: Settings > General Management > Reset > Network Settings

If still not working, try your SIM in another phone or contact us via Live Chat: https://www.idmobile.co.uk/live-chat.

~Marquerita

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