Question

Abysmal Signal, bars but no connection, no data & Horrendous customer service....I want to LEAVE!!!

Forum|Forum|27 days ago
July 8, 2026
4 replies
18 views

Dbmsuff12
New Contributor

I need some ID mobile employee support here…...as the customer service to try to sort any problem with this company is absolutely terrible.

I have an open complaint due to having absolutely no signal at home or in the surrounding area I live, it is rural area so I am used to poor service from most of the providers but as ID are 3 and theoreticaly vodafone, I was hopefull the signal would be good…(according to mobile checker it is)….BUT …..it is terrible.

Even when I have bars and says 4G…..there is no connection, no data and no calls incoming or outgoing, I assumed all was ok….but seems I have been missing calls.

….Anyway I raised complaint, ….sent screenshots and information confirming no signal but having to jump through hoops to sort this. ...calls incoming do not connect….tried via chat which is quick to speak to someone but useless in getting anything done…….tried calling the complaints team but waiting for 30-40 mins then get cutoff.

My husband also moved to ID and has went through the whole process with them …..they agreed they could see technical issue and that there is expended periods of no connection to the network. so after a long prcoess and even sending out physical sim (as advised they are better than an eSIM) ,,,,actually the signal was worse….. they agreed to credit the account & give PAC to allow transfer .

I am now fighting for same but really struggling to get anywhere - I am trying to get them to match my husbands problems to mine and agree same solution )we are separate accounts. but it is almost impossible for anyone to be able to do this….and I am struggling to fix due to the phones connection problems.

Any assistance from the moderator teams very welcome - I just need someone sensible to look at this and I dont want to have to wait for hours on hold or go through anymore….have your tried airplane mode resolutions!!

M

+8

Michael Z
iD Mobile Employee
Forum|Forum|27 days ago
July 8, 2026

Hi @Dbmsuff12

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Michael Z

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Like

M

Michellepresnall
New Contributor
Forum|Forum|22 days ago
July 13, 2026

Mine is the same !!! Mine doesn't work at all can't make or receive phone calls neither can my husband same network. It's a joke.

Like

+16

Gemma M
iD Mobile Employee
Forum|Forum|20 days ago
July 15, 2026

Hi @Michellepresnall,

We're sorry to hear that all three phones are experiencing the same issue. We understand how frustrating this must be.

Please try the following troubleshooting steps on each device:

Restart the phone.
Turn Airplane Mode on for 30 seconds, then turn it back off.
Check that the phone has a mobile signal.
Ensure the phone's software is up to date.

For iPhone: Reset Network Settings:

Go to Settings.
Tap General.
Select Transfer or Reset iPhone.
Tap Reset.
Choose Reset Network Settings.
Your phone will restart.

For Android: Reset Network Settings:
(Steps may vary slightly depending on your device.)

Go to Settings.
Tap General Management or System.
Select Reset.
Tap Reset Network Settings.
Confirm the reset.
Restart your phone once the reset has completed.

If you're using physical SIMs, we'd also recommend removing and reinserting them.

If the issue continues after trying the above, please let us know your full postcode so we can check the coverage in your area and investigate further.

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Like

D

Dbmsuff12
Author
New Contributor
Forum|Forum|4 days ago
July 31, 2026

Hi @Dbmsuff12

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Michael Z

Hi Michael,

Despite repated attempts, I am still no further forward with this, putting this into public domain for reference to other users, the customer service is beyond abysmal. I have provided all information necessary and have been repeatedly asked to call the ID mobile team, and repatedly I am not willing to wait for over 45 mins to speak to someone who will just tell me exactly what has been given above, …..as this has been the same process so far - ….have you updated your phone, can you retstart and reconnect, can you try airplance mode then restart.

Please, please, please can you fix this and put me out my misery and have my contract agreed to be cancelled due to the abysmal network service - I have given proof, my husband has had his cancelled for same and technical dept have agreed the issue exists. I just need the same done to mine - I have provided info of issues and info for my husbands case.

PLease verify the reasons for refusing directly and provide me with confirmation so I can raise directly with the ofcom. I now have a new number so this is no a case of raising this issues to make sure other people can see the problems and not fall down this hole. BUT I still want this fixed so that I no longer have to pay for this terrible service.